InvoCare fined over ‘misled’ families

Original article by Beau Donelly
The Sydney Morning Herald – Page: 10 : 18-Nov-14

The Australian Competition & Consumer Commission has secured a court-enforceable undertaking as well as compensation payments for affected customers from InvoCare. The listed company owns the White Lady, Guardian Funerals and Le Pine funeral services chains, and had been accused of forcing clients to buy memorial plaques directly from InvoCare rather than being allowed to supply their own. In fact a relevant clause had only been added to the contracts after 2011. InvoCare conceded that it likely contravened Australian Consumer Law, and a penalty of $A102,000 has been imposed

CORPORATES
INVOCARE LIMITED – ASX IVC, WHITE LADY FUNERALS, LE PINE FUNERAL SERVICES, GUARDIAN FUNERALS, AUSTRALIAN COMPETITION AND CONSUMER COMMISSION

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