Roy Morgan Customer Satisfaction Awards 2020: Australia’s winning retailers announced

Original article by Roy Morgan
Market Research Update – Page: Online : 17-Jun-21

The annual Roy Morgan Customer Satisfaction Awards were awarded in locked down Melbourne in early June. As usual, the awards in the retail category went to a mix of first timers and veterans. Among those enjoying their moment in the customer satisfaction spotlight for the first time were Schnitz as the Quick Service Restaurant of the Year with six monthly customer satisfaction awards and Chemist Warehouse as Chemist/Pharmacy of the Year. There were seven repeat winners led by Myer as Department Store of the Year for a sixth straight year, Bunnings Warehouse as Hardware Store of the Year for a fourth year in a row, Rebel as Sports Store of the Year for the sixth consecutive year and perhaps most impressively of all The Reject Shop confirming its dominance in the field as the Discount Variety Store of the Year for the ninth year running (2012-2020). First Choice Liquor (Liquor Store of the Year), The Athlete’s Foot (Shoe Store of the Year) and Subway (Major Quick Service Restaurant of the Year) all built on their victories in 2019 to complete back-to-back victories in their respective categories for the first time.

CORPORATES
ROY MORGAN LIMITED

Economy gets caffeine hit as spending soars

Original article by Matthew Cranston
The Australian Financial Review – Page: 3 : 22-Apr-21

Data from the Australian Bureau of Statistics shows that retail sales increased by 1.4 per cent nationwide in March, after falling by 0.8 per cent in February. Retail sales grew by 5.5 per cent in Western Australia and four per cent in Victoria, with both states having been affected by snap COVID-19 lockdowns in February. Consumer spending totalled $30.7bn overall in March, which is 10.6 per cent above pre-pandemic levels. The growth in retail sales has been driven by service-oriented businesses such as cafes and restaurants.

CORPORATES
AUSTRALIAN BUREAU OF STATISTICS

Retailers set to lift prices as shipping costs soar

Original article by Sue Mitchell
The Australian Financial Review – Page: 11 & 14 : 7-Apr-21

Australian retailers note that shipping costs have tripled in the last 12-15 months, and they will inevitably have to pass some of these costs on to consumers. The cost of shipping goods from China has surged since the onset of the COVID-19 pandemic, while The Reject Shop’s CEO Andre Reich says spot shipping rates have blown out to about $2,500; this compares with $US450 to $US500 for contracted rates. Some retailers have indicated that they intend to absorb the increased freight costs.

CORPORATES
THE REJECT SHOP LIMITED – ASX TRS

E-commerce is booming: PwC

Original article by Eli Greenblat
The Australian – Page: 15 : 29-Mar-21

PwC has reported that non-food online sales recorded more than five years’ growth in just 11 months, due to the pandemic. The increase in both food and non-food online sales during the pandemic was reflected in the latest reporting season, with Woolworths reporting that its online sales rose by 92 per cent in the December half, while furnishings and bedding retailer Adairs advised that its online sales had increased by 95.2 per cent. Pure-play online marketplace Kogan stated that its sales rose almost 90 per cent, while Myer’s online sales increased by 71 per cent. Vanessa Brennan from PwC says that the consumer is "now in charge" and that this means that innovation is "now business as usual".

CORPORATES
PRICEWATERHOUSECOOPERS AUSTRALIA (INTERNATIONAL) PTY LTD, WOOLWORTHS GROUP LIMITED – ASX WOW, ADAIRS LIMITED – ASX ADH, MYER HOLDINGS LIMITED – ASX MYR, KOGAN.COM LIMITED – ASX KGN

Amazon tops $1bn sales but still in red

Original article by David Ross
The Australian – Page: 15 : 9-Feb-21

Digital giant Amazon has advised that its Australian arm posted a loss of $3.8m in 2020, following a $2.5m loss previously. However, Amazon Australia boasted total sales of $1.12bn in 2020, compared with just $562.1m in 2019. The company’s online stores recorded sales totalling $511m, while its subscription services’ sales rose from $35.4m to $90m. Amazon entered the local market in late 2017, and it now employs nearly 1,000 people in Australia.

CORPORATES
AMAZON.COM INCORPORATED

No going back: AusPost delivers as online shopping takes off

Original article by Yolanda Redrup
The Australian Financial Review – Page: 15 : 11-Jan-21

Australia Post has advised that it delivered a record 52 million parcels during December, which is 20 per cent higher year-on-year. Acting CEO Rodney Boys says the postal service recorded strong growth in parcel deliveries throughout 2020, noting that the structural shift to online shopping is likely to be sustained. Boys adds that Australia Post hired an additional 5,000 people and ramped up its fleet of delivery vans to meet the December rush, and many of the extra resources will be retained. He says it will also bring forward some of its future investment plans.

CORPORATES
AUSTRALIA POST

Nick Scali upgrades profit as retailers end 2020 on a high

Original article by James Fernyhough
The Australian Financial Review – Page: 13 & 16 : 6-Jan-21

Shares in furniture retailer Nick Scali rose to record highs during trading on 5 January after it advised that it expected its profit for the six months to 31 December would be $40.5 million, double the result for the previous corresponding period. The company also stated that its sales for the past three months were up by 58 per cent. Meanwhile, Sydney retailers other than those in the Sydney CBD have indicated that they saw strong foot traffic for the Boxing Day sales; National Retail Association CEO Dominique Lamb noted the Sydney CBD had been a "ghost town".

CORPORATES
NICK SCALI LIMITED – ASX NCK, NATIONAL RETAIL ASSOCIATION LIMITED

99 Bikes says global snags hit imports

Original article by Liam Walsh
The Australian Financial Review – Page: Online : 4-Jan-21

Matt Turner says that delivery times for importing bicycles from China is now double what it would be normally be. Turner is the CEO of Pedal Group, the company behind the 99 Bikes retail brand, with the surge in delivery times a combination of increased global demand for bikes and logistical issues. Turner’s comments come as Pedal Group reported a 51 per cent revenue jump to $199.9 million for the 2020 financial year, with post-tax profits up from $3.4 million to $12.4 million.

CORPORATES
PEDAL GROUP PTY LTD, 99 BIKES PTY LTD

2020 Christmas retail sales set to grow 2.8% to $54.3 billion

Original article by Roy Morgan
Market Research Update – Page: Online : 20-Nov-20

Roy Morgan’s annual Christmas retail sales forecasts conducted in conjunction with the Australian Retailers Association indicate that Australians will spend over $54.3 billion across retail stores during the Christmas trading period. Forecast retail spending this Christmas of over $54.3 billion is an increase of 2.8% from the $52.9 billion of retail expenditure during the 2019 Christmas trading period and is a better than expected forecast than many would have thought possible during the year as Australia dealt with the unprecedented pandemic. Because of the huge impact on spending patterns caused by COVID-19, and the associated lockdowns around Australia, spending across the six categories measured has diverged significantly during 2020. Unsurprisingly, the largest percentage increasing in spending is predicted for the Food category, with pre-Christmas spending forecast to grow by 10% from a year ago to over $23.8 billion. Due to the impact of COVID-19 and the continuing restrictions, Hospitality spending is forecast to be 18.7% down on a year ago at just under $6.1 billion.

CORPORATES
ROY MORGAN LIMITED, AUSTRALIAN RETAILERS ASSOCIATION

WHSmith admits underpaying 1500 workers by $2.2 million

Original article by Ewin Hannan
The Australian – Page: Online : 6-Nov-20

WHSmith Australia has agreed to an enforceable undertaking after admitting that its employees had been underpaid some $2.2m between October 2013 and April 2019. The underpayment affected about 1,500 employees of the retailer, which has provided backpay totalling $2.257m to past and present staff. The company, which reported the underpayment to the Fair Work Ombudsman, will also make a ‘contrition payment’ of $50,000.

CORPORATES
WH SMITH AUSTRALIA PTY LTD, AUSTRALIA. FAIR WORK OMBUDSMAN