Australian consumers unconvinced about online retail giant Amazon

Original article by Roy Morgan
Market Research Update – Page: Online : 18-Mar-20

New Roy Morgan research into online retailer Amazon shows that the shopping giant is well behind on several consumer indicators when compared to other major retail brands. Some 26% of Australians said ‘I’d consider shopping at Amazon’; this compares to 61% for Bunnings, 58% for Kmart, 56% for Big W, 51% for JB Hi-Fi and 35% for eBay. Meanwhile, only 14% said Amazon has good quality products; this compares to 47% for Bunnings, 25% for Kmart, 27% for Big W, 41% for JB Hi-Fi and 14% for online-only auction site eBay. It is worth noting in this context that unlike the others on this list, in addition to selling goods directly Amazon acts as a marketplace for other retailers, while eBay is purely a marketplace. These findings are from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with 1,000 Australians each week and over 50,000 each year.

CORPORATES
ROY MORGAN LIMITED, AMAZON.COM INCORPORATED, BUNNINGS GROUP LIMITED, KMART AUSTRALIA LIMITED, BIG W DISCOUNT STORES, JB HI-FI LIMITED – ASX JBH, EBAY AUSTRALIA AND NEW ZEALAND PTY LTD

Grocery delivery delay as online orders soar

Original article by Sue Mitchell
The Australian Financial Review – Page: 17 : 10-Mar-20

Online grocery sales rose 45 per cent year-on-year in the four weeks to 22 February, according to Nielsen Homescan data. The surge in demand has been attributed to the coronavirus crisis, with consumers wanting to secure supplies of products such as toilet paper and paper towels. Coles and Woolworths are struggling to keep up with online demand, and Coles is advising consumers to collect orders rather than have them delivered. It is also giving priority to the elderly, the sick and those with special needs.

CORPORATES
THE NIELSEN COMPANY (AUSTRALIA) PTY LTD, COLES GROUP LIMITED – ASX COL, WOOLWORTHS GROUP LIMITED – ASX WOW

Banks, retailers in talks over card fees

Original article by Eli Greenblat
The Australian – Page: 19 : 10-Mar-20

The Australian Retailers Association has estimated its members pay over $500 million a year in merchant fees on bank card transactions. ARA CEO Russell Zimmerman was invited to a meeting with Australian Banking Association CEO Anna Bligh and Commonwealth Bank CEO Matt Comyn on 9 March, at which the fees issue was discussed. An initiative known as ‘least-track routing’, which aims to boost competition within the debit card market and to help reduce card payment costs, was among the other topics discussed.

CORPORATES
AUSTRALIAN RETAILERS ASSOCIATION, AUSTRALIAN BANKING ASSOCIATION, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA

Slowing sales hit Woolies earnings

Original article by Eli Greenblat
The Australian – Page: 19 : 27-Feb-20

Woolworths has posted a 2019-20 interim net profit of $887m, which is 7.7 per cent lower than previously. The retail giant’s half-year accounts included an $80m hit from its wage underpayments scandal. Woolworths has advised that its wage remediation costs have blown out to $315m, plus $80 million in interest payments. Meanwhile, CEO Brad Banducci notes that the group’s sales have been impacted by the coronavirus, particularly in suburbs that have a high proportion of Asian consumers and students from China.

CORPORATES
WOOLWORTHS GROUP LIMITED – ASX WOW

Saviour found for Jeanswest chain

Original article by Eli Greenblat
The Australian – Page: 19 : 26-Feb-20

The Australian subsidiary of Hong Kong-based Harbour Guide has secured a deal to acquire failed clothing retailer Jeanswest. Harbour Guide is owned by businessman Chun Fan Yeung, who is a shareholder in Jeanswest’s former parent company, Howsea. The sale to Harbour Guidance Pty Ltd is conditional on landlords agreeing to new lease arrangements for Jeanswest stores. The deal will result in up to 106 stores remaining open, which will allow about 680 employees to keep their jobs.

CORPORATES
JEANSWEST CORPORATION PTY LTD, HARBOUR GUIDE LIMITED, HARBOUR GUIDANCE PTY LTD, HOWSEA LIMITED

Roy Morgan Customer Satisfaction Awards 2019: Australia’s retail winners announced

Original article by Roy Morgan
Market Research Update – Page: Online : 25-Feb-20

The 2019 Roy Morgan Customer Satisfaction Awards have been presented in Melbourne. The winners of the retail categories included some of Australia’s biggest brands, as well as some lesser-known businesses, all of which have earned their place at the top of their respective industries. There were several winners in the retail category that won 12 straight monthly awards throughout 2019. These include The Reject Shop (Discount Variety Store), Bunnings Warehouse (Hardware Store), Subway (Major Quick Service Restaurant), Rebel (Sports Store) and Foodland (Supermarket). Myer (Department Store) and IKEA (Major Furniture/Electrical Store) followed on from their wins last year, while Supercheap Auto (Auto Store), The Athlete’s Foot (Shoe Store), First Choice Liquor (Liquor Store), Harris Scarfe (Discount Department Store), Betta Home Living (Furniture/Electrical Store), Crust Pizza (Quick Service Restaurant), Guardian (Chemist/Pharmacy) and Michel’s (Coffee Shop) returned to the winners list after absences. Just Jeans (Clothing Store) won its first annual award.

CORPORATES
ROY MORGAN LIMITED

Kaufland exit helps Coles

Original article by Eli Greenblat
The Australian – Page: 17 : 24-Jan-20

JP Morgan analyst Shaun Cousins says Coles and Metcash have most to gain from Kaufland’s decision to abandon the $100 billion Australian grocery market before it had even opened a store. He says the gap in the market that the German retailer had sought to fill was not obvious, while Citigroup’s Bryan Raymond says Kaufland’s exit has removed a major risk from what he says has been a very rational grocery industry in the past 12 months.

CORPORATES
COLES GROUP LIMITED – ASX COL, METCASH LIMITED – ASX MTS, KAUFLAND STIFTUNG & CO KG, JP MORGAN AUSTRALIA LIMITED, CITIGROUP PTY LTD

Retail invasion over as Kaufland beats a retreat from the Australian market

Original article by Eli Greenblat
The Australian – Page: 15 & 23 : 23-Jan-20

Shares in grocery retailers Coles and Woolworths rallied on 22 January, after German supermarket group Kaufland announced that it has abandoned plans to expand into the Australian market. Kaufland has advised that its 200 employees in Australia will receive their full entitlements; the majority had previously been employed by Coles or Woolworths. Schwarz Group is believed to have invested about $500m in Kaufland’s Australian operations, with plans to open at least 20 stores across the country.

CORPORATES
KAUFLAND STIFTUNG & CO KG, SCHWARZ GROUP, COLES GROUP LIMITED – ASX COL, WOOLWORTHS GROUP LIMITED – ASX WOW

The Athlete’s Foot satisfied 84% of its customers

Original article by Roy Morgan
Market Research Update – Page: Online : 21-Jan-20

The Athlete’s Foot has won Roy Morgan’s Shoe Store of the Month award for November 2019, with a customer satisfaction rating of 84%. The Athlete’s Foot has won seven straight monthly satisfaction awards since winning its first award for 2019 in May. It had a comfortable lead over both Williams (74%) and Spendless Shoes (71%) in November. Roy Morgan CEO Michele Levine says that The Athlete’s Foot has been rewarded for maintaining stable customer satisfaction ratings over the past three years, in an industry that is experiencing considerable fluctuations in satisfaction levels. Its satisfaction rating of 84% is only down 2% compared with three years ago. This is in contrast to Williams on 74%, which has decreased 10% over the same period, and Spendless Shoes on 71%, dropping 16%. The customer satisfaction ratings have been taken from the Roy Morgan Single Source survey, compiled by in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, THE ATHLETE’S FOOT AUSTRALIA PTY LTD, WILLIAMS SHOES, SPENDLESS SHOES PTY LTD

Black Friday sales now etched firmly into Australian retailing

Original article by Liam Walsh
The Australian Financial Review – Page: 17 : 17-Jan-20

Michael Hill International’s sales grew by 3.3 per cent to $203m in the December quarter, while same-store sales rose by four per cent to $198m. The listed jewellery retailer’s same-store sales in Australia rose 1.6 per cent to $103.5m, although overall sales fell 0.9 per cent to $105.9m. CEO Daniel Bracken notes that the group’s sales increased in November due to the ‘Black Friday’ sales. He adds that the Black Friday sales are having an impact on consumers undertake their Christmas shopping.

CORPORATES
MICHAEL HILL INTERNATIONAL LIMITED – ASX MHJ