Original article by David Ramli
The Australian Financial Review – Page: 21 : 31-Mar-15

Data from the Telecommunications Industry Ombudsman shows that Vodafone Australia attracted 10.5 complaints for 10,000 customers in the December 2014 quarter. Director of customer service Errol van Graan says the telco aims to reduce this to 5.25 per cent by the end of 2015. Vodafone has lost more than two million customers since it was plagued by network problems in 2010, but it has since invested significantly in network upgrades and a call centre in Hobart

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