Original article by Sue Mitchell
The Australian Financial Review – Page: 15 & 20 : 21-Sep-15

Australian-listed Woolworths will respond to customer complaints by spending $A65m on upgrading its supermarkets, including new shopping trolleys, in-store signage and shelving. The head of the group’s supermarkets division, Dave Chambers, says shopper have frequently complained about poor customer service and stock not being available. Woolworths is also undertaking daily customer surveys and using data analytics to improve its stores.

CORPORATES
WOOLWORTHS LIMITED – ASX WOW, COLES GROUP LIMITED, IGA, ALDI STORES SUPERMARKETS PTY LTD, COSTCO WHOLESALE AUSTRALIA PTY LTD, THE QUANTIUM GROUP PTY LTD, PROGRESSIVE ENTERPRISES HOLDINGS LIMITED, FOODTOWN SUPERMARKETS LIMITED, MERRILL LYNCH (AUSTRALIA) PTY LTD