Original article by Glenda Korporaal
The Australian – Page: 29 : 16-Mar-18

Maile Carnegie, the ANZ Bank’s group executive for digital banking, forecasts that the four major banks will no longer dominate the Australian market within 5-10 years, with banks opting to focus on certain segments of the market. She also forecasts a greater role for technology in delivering banking services, while banks that provide services that customers actually want will be the most successful in future.

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