Original article by Max Mason
The Australian Financial Review – Page: Online : 13-Sep-18

NBN Co has provided a court-enforceable undertaking to the Australian Competition & Consumer Commission regarding missed or late appointments by its technicians. It will pay a rebate of $25 to retail service providers (RSPs) such as Telstra, TPG Telecom and Vodafone Hutchison Australia every time an appointment is missed or a technician is late. Under the terms of the undertaking, the RSPs are expected to take "reasonable steps" to ensure their customers receive some form of benefit as a result of the improved rebates.

CORPORATES
NBN CO LIMITED, AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, TELSTRA CORPORATION LIMITED – ASX TLS, TPG TELECOM LIMITED – ASX TPM, VODAFONE HUTCHISON AUSTRALIA PTY LTD, VOCUS GROUP LIMITED – ASX VOC, SINGTEL OPTUS PTY LTD