Original article by Roy Morgan
Market Research Update – Page: Online : 20-May-19

Guardian is the Roy Morgan Pharmacy/Chemist of the month for March 2019 with a customer satisfaction rating of 93%, edging out Priceline Pharmacy on 92% and TerryWhite Chemmart and Discount Drug Stores (both on 91%). Guardian is a former winner of the Roy Morgan Pharmacy/Chemist of the Year Customer Satisfaction Award in 2012, 2013 and 2014, and it has returned to the winner’s circle with a significant improvement in performance over the last year. Guardian increased customer satisfaction by 6% points from a year ago to 93% – a larger increase than any of its leading rivals. Several other leading pharmacies improved their customer satisfaction over the last year, including Priceline Pharmacy (up 2% points to 92%), TerryWhite Chemmart (up 2% points to 91%), Amcal/Amcal Max (up 2% points to 90%) and Chemist Warehouse (up 1% point to 90%).

CORPORATES
ROY MORGAN LIMITED, GUARDIAN PHARMACY, PRICELINE PHARMACY, TERRYWHITE CHEMMART, DISCOUNT DRUGSTORES PTY LTD, AMCAL CHEMISTS, AMCAL MAX, CHEMIST WAREHOUSE