Original article by Roy Morgan
Market Research Update – Page: Online : 16-Sep-19

New customer satisfaction data from Roy Morgan shows Bunnings to be the winner of the Hardware Store of the Month Award for July 2019, with a customer satisfaction rating of 91%. Bunnings has now won an impressive twenty monthly awards in a row, with July’s win putting it into an unbeatable position for the 2019 Hardware Store of the Year. Bunnings’ customer satisfaction rating of 91% in July was followed by Mitre 10 (90%), Home Timber & Hardware (87%) and True Value (73%). Home Timber & Hardware, which won its last monthly customer satisfaction award in November 2017, has experienced a slight drop in customer satisfaction (-1%) since July 2018. True Value has also slipped 3% over the same period. These are the latest findings from the Roy Morgan Single Source survey derived from in-depth face-to-face interviews with 1,000 Australians each week in their homes and over 50,000 each year.

CORPORATES
ROY MORGAN LIMITED,{SHARE}BUNNINGS GROUP LIMITED,{SHARE}ROY MORGAN LIMITED,{SHARE}MITRE 10 LIMITED,{SHARE}HOME TIMBER AND HARDWARE,{SHARE}TRUE VALUE HARDWARE LIMITED