Original article by Michael Read
The Australian Financial Review – Page: 6 : 12-Oct-21

Data from the Australian Financial Complaints Authority shows that it received a total of 67,613 complaints from customers of financial services providers in 2020-21. This follows a record 76,874 complaints in the previous financial year. About 25 per cent of all complaints were about the nation’s four major banks, with the Commonwealth Bank of Australia topping the list with 5,815 complaints. A CBA spokesman says the number of complaints it received fell by 11 per cent in 2020-21, while it resolved almost two-thirds of complaints without needing to refer them to the ACFA.

CORPORATES
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA