Original article by Roy Morgan
Market Research Update – Page: Online : 15-May-24

New financial data from Roy Morgan’s Single Source shows that Bendigo Bank has topped the banking customer satisfaction ratings among home loan customers in early 2024. Bendigo Bank’s home loan customer satisfaction is a market leading 87.7% in March. In second place was Bankwest with customer satisfaction among home loan customers at 86.6%. Filling out the top four banks are ING on 84.6% and Macquarie on 79.9%. The latest data covers the six months to March 2024, and overall home loan customer satisfaction amongst Australia’s top banks collectively was at 74.9% during this period. This represents a collective decrease of 1.1% points from a year ago. CBA had the highest home loan customer satisfaction among the big four banks, with a rating of 76.1% in March. Average home loan customer satisfaction with the big four banks as a group was 72.7%.

CORPORATES
ROY MORGAN LIMITED, BENDIGO BANK, BANKWEST, ING BANK (AUSTRALIA) LIMITED, MACQUARIE BANK LIMITED – ASX MBL, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA