Original article by Joseph Lam
The Australian – Page: 17 : 2-Oct-24

Data from the Telecommunications Industry Ombudsman shows that it received 56,718 complaints about telcos in the 2023-24 financial year, which is 14.6 per cent lower than previously. Mobile services accounted for about 43.5 per cent of complaints, while 39.4 per cent of complaints concerned internet services. Meanwhile, about 63 per cent of complaints were made by customers whose telco had failed to address issues in a timely manner or had taken no action at all. Telstra attracted 27.1 per cent of complaints, compared with 23.5 per cent for Optus.

CORPORATES
TELECOMMUNICATIONS INDUSTRY OMBUDSMAN LIMITED, TELSTRA CORPORATION LIMITED – ASX TLS, SINGTEL OPTUS PTY LTD