Original article by Clancy Yeates
The Age – Page: Online : 30-Jul-25

The Commonwealth Bank of Australia is under scrutiny after advising that it will not provide refunds to low-income customers who had been charged high account fees. Westpac and the ANZ Bank have both agreed to provide such refunds to welfare recipients in the wake of an investigation by the Australian Securities & Investments Commission. However, the CBA contends that the fees in question were disclosed to customers and charged in accordance with its terms and conditions, although it subsequently indicated that it will consider making ‘goodwill payments’ to some affected customers. ASIC chairman Joe Longo has urged CBA to avoid taking a legalistic approach to the issue, arguing that other major banks are "doing the right thing".

CORPORATES
COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION