Author: roymorgansocial

Consumers who know their NBN speed are more satisfied with their provider

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 27-Aug-19

New research from Roy Morgan shows that consumers who know what their NBN plan’s ‘typical evening speed’ should be are more satisfied with their provider (78%) than those who do not know (68.1%), according to research conducted in the three months to June 2019. Analysis of the consumer NBN market shows that 49.9% of consumers do not know "What typical evening speed is included in your NBN plan?" Interestingly, this lack of knowledge about speed is not simply because someone may not be the Primary or Joint Fixed Broadband Decision Maker. For the 49.9% of consumers who do not know the ‘typical evening speed’ of their NBN plan a clear majority of 59.8% are either the Primary (25.2%) or Joint (34.6%) Fixed Broadband Decision Maker. There is a clear link between those who do know their NBN speed tier and increased satisfaction with their internet service provider (78.0%). In contrast, just over two-thirds of those who did not know their typical evening speed (68.1%) were satisfied with their internet service provider, a significant difference of 9.9% points.

CORPORATES
ROY MORGAN LIMITED

China plea to end trade war

roymorgansocial Leave a comment

Original article by Glenda Korporaal, Simon Benson
The Australian – Page: 1 : 27-Aug-19

Prime Minister Scott Morrison has welcomed indications that the US and China are open to resolving their trade dispute, but cautions that there have been similar overtures before. Morrison adds that the US has some "legitimate" grievances, and notes that the trade war has had an impact on both the Australian and global economies. President Donald Trump says the Chinese government has asked US trade officials to resume negotiations, adding that the US will begin "talking very ­seriously" with China.

CORPORATES
AUSTRALIA. DEPT OF THE PRIME MINISTER AND CABINET, UNITED STATES. EXECUTIVE OFFICE OF THE PRESIDENT, GROUP OF SEVEN (G-7), RESERVE BANK OF AUSTRALIA, STANDARD AND POOR’S ASX 200 INDEX, DOW JONES INDUSTRIAL AVERAGE INDEX, HANG SENG INDEX, SHANGHAI COMPOSITE INDEX

Foodland celebrates 12 months at top of supermarket satisfaction ratings but supermarket customer satisfaction is in decline

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 27-Aug-19

Foodland has secured its 12th straight Roy Morgan Supermarket of the Month Award with a customer satisfaction rating of 86% for July 2019. Foodland has now won 19 of the past 20 monthly awards. Foodland was followed by Aldi (83%), Coles (82%), Woolworths (81%) and IGA (80%). Foodland and Aldi have now held the top two positions since February 2017. Despite their ongoing success, the overall customer satisfaction ratings for all five leading supermarkets have declined significantly from a year ago. Both Aldi and Woolworths have recorded the largest decline (-10%). Foodland has also recorded the highest customer satisfaction rating for fresh fruit (84%), bread (81%), fresh vegetables (82%) and delicatessen (78%). Aldi performed the best in dairy (85%) and meat (74%), whereas Woolworths secured the highest customer satisfaction for seafood (51%). These are the latest findings from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with 1,000 Australians each week and over 50,000 each year.

CORPORATES
ROY MORGAN LIMITED, FOODLAND AUSTRALIA LIMITED, ALDI STORES SUPERMARKETS PTY LTD, COLES SUPERMARKETS AUSTRALIA PTY LTD, WOOLWORTHS SUPERMARKETS, IGA

Toyota and Mazda drivers most brand loyal; Have the luxury brands lost their lustre?

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 27-Aug-19

New data from Roy Morgan reveals that of Australians aged 14+ who are looking to purchase a new car in the next four years, 6-in-10 current Toyota and Mazda drivers are intending to purchase the same brand, which are the highest loyalty ratings of any manufacturer. Toyota and Mazda’s loyalty ratings are followed by Subaru, Mercedes-Benz, Volkswagen, BMW, Hyundai, Honda, Lexus, Audi, Mitsubishi, Nissan, Ford and Holden. Eight of the 10 non-luxury manufacturers have increased their loyalty rating from three years ago. The largest improvement was by Mitsubishi, climbing from 28.4% in 2016 to 41.8%. Unlike non-luxury vehicles, luxury brands have seen declines in loyalty ratings when compared to three years ago. Because Mercedes-Benz has managed to limit its decline to only 3%, it has recorded the highest loyalty rating of the four luxury brands as on June 2019. These are the latest findings from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with 1,000 Australians each week and over 50,000 each year.

CORPORATES
ROY MORGAN LIMITED

State of the Nation – Media: Harnessing the future by building Trust and dissipating Distrust

roymorgansocial Leave a comment

Original article by Michele Levine, Roy Morgan
Market Research Update – Page: Online : 27-Aug-19

The media landscape in Australia is in an unprecedented state of disruption and change as digital media continues to upend established norms and business practices. However, there is a ‘hard’ currency that remains constant that drives consumers to return to, or reject, brands and channels: Trust and Distrust. For media channels and brands to survive and thrive they must build Trust and crucially, minimise Distrust. While a high level of Trust will keep audiences engaged and coming back, a high, or increasing, level of Distrust will drive audiences (consumers) away – perhaps never to return. More Australians Trust ‘newspapers’ than any other channel – but down from 2018, ahead of Television, News & Newspaper Websites, Social Media, Radio and Magazines. Social Media is the most Distrusted media channel – but down from a year ago, followed by Print, Newspapers, Television, Magazines, News & Newspaper Websites and Radio. The ABC is by far the most Trusted media corporation, followed by Nine Entertainment, SBS, Newscorp, Facebook, Seven West Media, Google/Alphabet Group and Schwartz Media. The most Distrusted media corporation is Facebook, although its Distrust has improved significantly since 2018, ahead of Newscorp, Nine Entertainment, Seven West Media, the ABC and Fox.

CORPORATES
ROY MORGAN LIMITED

FMG’s dilemma as record profit meets price fall

roymorgansocial Leave a comment

Original article by Peter Ker
The Australian Financial Review – Page: 17 : 26-Aug-19

Fortescue Metals Group is forecast to post a record underlying profit of $US3.03bn ($4.49bn) for 2018-19, following a rally in the iron ore price during the financial year. Some analysts expect the pure-play miner to announce a final dividend on 26 August, despite the recent fall in the iron ore price and the fact that Fortescue’s interim dividend was well within its stated target of paying 50-80 per cent of its net profits in dividends.

CORPORATES
FORTESCUE METALS GROUP LIMITED – ASX FMG, BHP GROUP LIMITED – ASX BHP, UBS HOLDINGS PTY LTD, MACQUARIE GROUP LIMITED – ASX MQG, ILUKA RESOURCES LIMITED – ASX ILU

Why networks still bet billions on football

roymorgansocial Leave a comment

Original article by Zoe Samios
The Australian – Page: 23 : 26-Aug-19

Australia’s commercial TV networks have claimed that the sports broadcasting model is ‘broken’, but their latest financial results suggest otherwise. Seven has indicated that audiences for its coverage of AFL matches are 10 per cent higher than in 2018, and Nine says its NRL revenue has increased by one per cent over the last year. However, data from OzTAM shows that the audience for Nine’s NRL coverage has fallen 3.7 per cent year-on-year so far in 2019. The combined NRL audience share of Nine and Foxtel has also fallen in 2019.

CORPORATES
SEVEN WEST MEDIA LIMITED – ASX SWM, SEVEN NETWORK LIMITED, NINE ENTERTAINMENT COMPANY HOLDINGS LIMITED – ASX NEC, NINE NETWORK AUSTRALIA LIMITED, FOXTEL MANAGEMENT PTY LTD, AUSTRALIAN FOOTBALL LEAGUE, NATIONAL RUGBY LEAGUE, VIZEUM, OZTAM PTY LTD, ATOMIC 212

ABC seeks to put more content on Foxtel

roymorgansocial Leave a comment

Original article by Leo Shanahan
The Australian – Page: 23 : 26-Aug-19

About 14.5 per cent of Australian households in metropolitan areas and nine per cent in regional areas view the ABC via Foxtel at present. The ABC’s board recently agreed to review its retransmission deal with the pay-TV group, which costs $4m a year. Union representatives are amongst those who have expressed concern about the arrangement, although it is expected to be renewed. However, there is speculation that the ABC will shift some of its content from Foxtel to its own platforms.

CORPORATES
AUSTRALIAN BROADCASTING CORPORATION, FOXTEL MANAGEMENT PTY LTD, NEWS CORP AUSTRALIA PTY LTD, NEWS CORPORATION – ASX NWS, NETFLIX INCORPORATED, SPECIAL BROADCASTING SERVICE (SBS), AUSTRALIA. DEPT OF COMMUNICATIONS AND THE ARTS, AUSTRALIA. DEPT OF THE PRIME MINISTER AND CABINET

Battle builds over penalty rates for hair stylists, beauticians

roymorgansocial Leave a comment

Original article by Ewin Hannan
The Australian – Page: 4 : 26-Aug-19

Unions will oppose a bid by employers in the hair and beauty industry to reduce Sunday and public holiday penalty rates. The push, which would reduce wages in the sector by up to $91 a week, has been described as "disgraceful" by Hair Stylists Australia spokeswoman Vanessa Watt; she says hairdressers already receive modest pay and are often victims of wage theft. However, Australian Industry Group CEO Innes Willox contends that the sector has many similarities to the retail and pharmacy industries, whose penalty rates were cut in 2017.

CORPORATES
HAIR STYLISTS AUSTRALIA, THE AUSTRALIAN INDUSTRY GROUP, AUSTRALIA. FAIR WORK COMMISSION, AUSTRALIAN WORKERS’ UNION-FEDERATION OF INDUSTRIAL, MANUFACTURING AND ENGINEERING EMPLOYEES

Red flags for deal that underpaid workers ignored

roymorgansocial Leave a comment

Original article by David Marin-Guzman
The Australian Financial Review – Page: 11 : 26-Aug-19

The Construction, Forestry, Maritime, Mining & Energy Union has successfully challenged the Fair Work Commission’s decision to approve an enterprise agreement at A1 Earthworx Mining & Civil. The full bench of the FWC overturned the agreement after ruling that some staff would have been paid at 3.8 per cent below the award rates and it would have limited the employees’ access to Sunday penalty rates. The agreement had been approved by deputy president Geoff Bull, who has been ordered to reconsider the agreement.

CORPORATES
AUSTRALIA. FAIR WORK COMMISSION, CONSTRUCTION, FORESTRY, MARITIME, MINING AND ENERGY UNION OF AUSTRALIA, A1 EARTHWORX MINING AND CIVIL