Author: roymorgansocial

Mortgage customers more satisfied dealing with banks than mortgage brokers

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Original article by Roy Morgan
Market Research Update – Page: Online : 4-Mar-19

A Roy Morgan Single Source survey for the six months to January 2019 shows that home loan customers who obtained their loan in person at a bank branch had a satisfaction rating of 77.2%, compared to 75.1% for those who used a mortgage broker. Dealing in person with a mobile bank representative had the highest level of satisfaction, at 80.6%. It is important to note that even among more recent home loans (held for under six years), satisfaction with going to a branch to obtain the loan was 79.8%, compared to 77.7% for mortgage brokers. Among the largest home loan banks, St George has the highest satisfaction with loans obtained through mortgage brokers (83.9%), closely followed by Bankwest (81.0%). Satisfaction among those obtaining their home loan through a branch was the highest for Bendigo Bank with 89.6%, well ahead of St George on 79.6%. The Single Source survey is based on in-depth interviews conducted face-to-face with over 50,000 consumers per annum in their homes, including over 12,000 mortgage holders.

CORPORATES
ROY MORGAN LIMITED, ST GEORGE BANK LIMITED, BANKWEST, BENDIGO BANK

Roy Morgan Customer Satisfaction Awards 2018: Australia’s most service-oriented retailers announced

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Original article by Roy Morgan
Market Research Update – Page: Online : 4-Mar-19

The winners of the 14 retail categories in the Roy Morgan 2018 Customer Satisfaction Awards include a mix of first-timers and veterans. Kmart (Discount Department Store of the Year), Discount Drug Stores (Chemist/Pharmacy of the Year) and Ikea (Furniture/Electrical Store of the Year) are among the first-time winners. Among the repeat champions were Foodland (Supermarket of the Year), Myer (Department Store of the Year), Bunnings (Hardware Store of the Year), Rebel (Sports Store of the Year) and The Reject Shop (Discount Variety Store of the Year for the seventh year running).

CORPORATES
ROY MORGAN LIMITED, KMART AUSTRALIA LIMITED, DISCOUNT DRUGSTORES PTY LTD, IKEA TRADING PTY LTD, FOODLAND AUSTRALIA LIMITED, MYER HOLDINGS LIMITED – ASX MYR, BUNNINGS GROUP LIMITED, REBEL SPORT LIMITED, THE REJECT SHOP LIMITED – ASX TRS

Mobile banking highest customer satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 4-Mar-19

Mobile banking is the most rapidly growing banking channel, and this is supported by the fact that it has the highest customer satisfaction. In January 2019, satisfaction with mobile banking users was 89.3% and higher than internet banking (87.7%), branches (85.2%), personal banker/advisor (81.2%) and phone banking (77.2%). Mobile banking is now used by 44.7% of Australians in an average four-week period, compared to only 22.9% who use branches. All four of the major banks’ customers have higher satisfaction with their mobile banking compared to those using branches. Internet banking users also have higher satisfaction than those using branches, but on average remain a little below that of mobile bankers. These are some of the latest findings from Roy Morgan’s ‘Service Satisfaction Report-Consumer Banking Market January 2019’. This report is based on data collected from Roy Morgan’s Single Source survey, which involves in-depth interviews conducted face-to-face with over 50,000 consumers per annum in their homes.

CORPORATES
ROY MORGAN LIMITED

Permaflexi plan a ruse to reduce pay, unions war

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Original article by Dana McCauley
The Sydney Morning Herald – Page: 12 : 1-Mar-19

Health Services Union secretary Lloyd Williams has criticised a push by employers for the Fair Work Commission to recognise a new category of employment. So-called ‘permaflexi’ workers would be paid a 10 per cent loading in exchange for flexible rostering, while they would also receive sick leave and annual leave entitlements. The NSW Business Chamber’s application states that workers who are hired under a "flexible ongoing employment" arrangement would have a minimum of 1-3 hours’ work per week.

CORPORATES
HEALTH SERVICES UNION OF AUSTRALIA, AUSTRALIA. FAIR WORK COMMISSION, NSW BUSINESS CHAMBER LIMITED, ACTU, AUSTRALIAN SERVICES UNION, AUSTRALIAN LABOR PARTY

Spending boost to spur economy

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Original article by David Uren
The Australian – Page: 17 & 21 : 1-Mar-19

Non-mining investment is tipped to increase by 8.5 per cent in fiscal 2019, according to figures released by the Australian Bureau of Statistics. This is excess of the four per cent growth that Treasury had forecast in its mid-year budget review, while the Reserve Bank’s monthly credit report reveals that business lending is now at 5.2 per cent annual growth. The latest GDP figures are due to be released in the week beginning 4 March, with the Commonwealth Bank forecasting growth of between 0.25 per cent and 0.5 per cent.

CORPORATES
AUSTRALIAN BUREAU OF STATISTICS, RESERVE BANK OF AUSTRALIA, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, ADELAIDE BRIGHTON LIMITED – ASX ABC, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB

Inequality flatlines in Australia

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Original article by David Uren
The Australian – Page: 8 : 1-Mar-19

The OECD contends that there has been no increase in inequality in Australia in the last 15 years, which is at odds with Labor’s claim that inequality is rising. The OECD states that the income of the poorest 20 per cent of the population has risen the most since 2001, while middle-income earners have seen the lowest increase in income. It suggests that this is because workers in this income bracket are most vulnerable to automation. The OECD’s study was based on the Melbourne Institute’s Household Income and Labor Dynamics (HILDA) survey, with the OECD stating that income inequality in Australia is above the OECD average.

CORPORATES
ORGANISATION FOR ECONOMIC CO-OPERATION AND DEVELOPMENT, AUSTRALIAN LABOR PARTY, UNIVERSITY OF MELBOURNE. INSTITUTE OF APPLIED ECONOMIC AND SOCIAL RESEARCH

Women and science driving future BHP

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Original article by Luke Housego
The Australian Financial Review – Page: 17 & 24 : 1-Mar-19

BHP has appointed Laura Tyler to the newly-created role of chief geoscientist, and Jonathan Price has become its inaugural chief transformation officer. CEO Andrew Mackenzie says the new roles are part of BHP’s push to increase its focus on science and technology. Geraldine Slattery and Vandita Pant have also been added to BHP’s executive team, bringing the resources giant closer to its target of 50 per cent female representation. Pant will succeed Arnoud Balhuizen as chief commercial officer.

CORPORATES
BHP GROUP LIMITED – ASX BHP, UBS HOLDINGS PTY LTD, BANKWEST CURTIN ECONOMICS CENTRE, CREDIT SUISSE (AUSTRALIA) LIMITED

House slump hits Harvey Norman

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Original article by Sue Mitchell
The Australian Financial Review – Page: 17 & 22 : 1-Mar-19

Furniture and electronics retailer Harvey Norman has posted a 2018-19 interim net profit of $222.8m, which is 7.3 per cent higher than previously. Its Australian franchised stores recorded sales of $2.95bn for the period, a decline of 1.7 per cent, and there was an 0.6 per cent fall in same-store sales. However, its overseas stores boasted sales of $1.07bn, an increase of 12.1 per cent. Chairman Gerry Harvey is confident that Harvey Norman’s overseas stores will eventually contribute 50 per cent of its earnings.

CORPORATES
HARVEY NORMAN HOLDINGS LIMITED – ASX HVN, ALLERON INVESTMENT MANAGEMENT LIMITED, IKEA

Ramsay plays down Brexit risks as recovery starts to show

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Original article by Carrie LaFrenz
The Australian Financial Review – Page: 17 & 22 : 1-Mar-19

Ramsay Health Care has reported a 2018-19 interim net profit of $270.1 million, up 9.6 per cent, while revenue rose by 14.9 per cent to $5.12 billion. Meanwhile, CEO Craig McNally says its UK division is beginning to show some promising signs, although Brexit could pose some short-term challenges. Ramsay’s UK unit generates less than 10 per cent of the private hospital operator’s revenue. McNally says that staffing and supply would be the two biggest areas where Brexit would impact on its UK division.

CORPORATES
RAMSAY HEALTH CARE LIMITED – ASX RHC, CAPIO AB, MONTGOMERY INVESTMENT MANAGEMENT PTY LTD

Mission for Ita: deliver ABC back to the people

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Original article by Simon Benson, Joe Kelly
The Australian – Page: 1 & 4 : 1-Mar-19

The ABC’s incoming chair Ita Buttrose notes that the majority of Australians do not think the public broadcaster is biased and that it is the nation’s most trusted source of news. Prime Minister Scott Morrison says the media industry veteran is the ideal person to protect the ABC’s audiences and make sure that its focus is on them. Labor leader Bill Shorten says he does not have any objections to Buttrose’s appointment, but he says the selection process should have been politically impartial. Morrison has attracted scrutiny for ignoring the recommendations of an independent selection panel, which did not consider Buttrose for the role.

CORPORATES
AUSTRALIAN BROADCASTING CORPORATION, AUSTRALIA. DEPT OF THE PRIME MINISTER AND CABINET, AUSTRALIAN LABOR PARTY, AUSTRALIA. DEPT OF COMMUNICATIONS AND THE ARTS, GILBERT AND TOBIN LAWYERS, FAIRFAX MEDIA LIMITED, NEWS CORP AUSTRALIA PTY LTD, HOLDING REDLICH