J58 Telecommunications Services

Roy Morgan announces the winners of the 2014 Telecommunications Customer Satisfaction Awards

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 19-Feb-15

Roy Morgan Research announced the winners of its 2014 Customer Satisfaction Awards for the telecommunications industry on 18 February 2015. Amaysim was named the Mobile Phone Service Provider of the Year for the second year running, while Internode won the award for Home Internet Service Provider of the Year for the fourth successive year. Southern Phone was named the Home Phone Provider of the Year and Apple won the award for Handset Provider of the Year

CORPORATES
ROY MORGAN RESEARCH LIMITED, AMAYSIM AUSTRALIA PTY LTD, INTERNODE SYSTEMS PTY LTD, SOUTHERN PHONE COMPANY LIMITED, APPLE INCORPORATED, IINET LIMITED – ASX IIN, TPG TELECOM LIMITED – ASX TPM

Telstra reshuffle likely as Thodey departs

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Original article by David Ramli
The Australian Financial Review – Page: 15 : 23-Feb-15

Analysts have suggested that senior executives at Telstra could leave the telco after being overlooked as the successor to CEO David Thodey. CFO Andy Penn will replace Thodey on 1 May 2015, but the telco has a number of senior executive who have the potential to be CEO, and there is speculation that some may leave to pursue CEO roles elsewhere. Meanwhile, Cynthia Whelan and Mark Hall are regarded as the most likely internal candidates to replace Penn as CFO

CORPORATES
TELSTRA CORPORATION LIMITED – ASX TLS, BANK OF AMERICA AUSTRALIA LIMITED, MERRILL LYNCH (AUSTRALIA) PTY LTD, IINET LIMITED – ASX IIN, TPG TELECOM LIMITED – ASX TPM, SINGTEL OPTUS PTY LTD, SINGAPORE TELECOMMUNICATIONS LIMITED – ASX SGT

Roy Morgan announces 2014 winners of Customer Satisfaction Awards

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 19-Feb-15

Roy Morgan Research announced the winners of its fourth annual Customer Satisfaction Awards on 18 February 2015. The awards recognise outstanding levels of customer satisfaction, as judged by more than 50,000 consumers and 12,000 business decision-makers throughout 2014. The 37 award categories cover sectors such as banking, insurance, superannuation, automotive, travel and hospitality, retail, telecommunications and utilities. Roy Morgan Research CEO Michele Levine says the awards have earned a reputation as the most accurate and reliable measure of customer satisfaction in Australia

CORPORATES
ROY MORGAN RESEARCH LIMITED, LEXUS AUSTRALIA, P&N BANK, GREATER BUILDING SOCIETY LIMITED, PEOPLE’S CHOICE CREDIT UNION, DEFENCE SERVICE HOMES INSURANCE SCHEME, ESSSUPER, PLUM FINANCIAL SERVICES LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, CBHS FRIENDLY SOCIETY LIMITED, INSURANCELINE HOLDINGS PTY LTD, BENDIGO AND ADELAIDE BANK LIMITED – ASX BEN, NRMA LIMITED, REST SUPER PTY LTD, AUTOBARN PTY LTD, GUARDIAN CHEMISTS, SUSSAN-SUZANNE GRAE, MICHEL’S PATISSERIE, DAVID JONES LIMITED, TARGET AUSTRALIA PTY LTD, THE REJECT SHOP LIMITED – ASX TRS, THE GOOD GUYS, TRUE VALUE HARDWARE LIMITED, CRUST PIZZA, GULL PETROLEUM PTY LTD, BETTS AND BETTS PTY LTD, BETTS KIDS, SPORTSPOWER, ALDI STORES SUPERMARKETS PTY LTD, APPLE INCORPORATED, SOUTHERN PHONE COMPANY LIMITED, INTERNODE SYSTEMS PTY LTD, AMAYSIM AUSTRALIA PTY LTD, QANTAS AIRWAYS LIMITED – ASX QAN, SINGAPORE AIRLINES LIMITED, ACTEWAGL, RED ENERGY PTY LTD

Investors win with Telstra plan

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Original article by David Ramli
The Australian Financial Review – Page: 13 & 18 : 13-Feb-15

Telstra has posted a 2014-15 interim net profit of $A2.1bn, which is 21.7 per cent higher than previously. The telco boasted revenue of $A13bn for the half-year, while its mobile subscriber base rose by 366,000 to 16.4 million. Shareholders will receive an interim dividend of $A0.15 per share, although some market watchers had anticipated a higher payout. Telstra will also resume its dividend reinvestment plan, which has been dormant since 2008

CORPORATES
TELSTRA CORPORATION LIMITED – ASX TLS, SINGTEL OPTUS PTY LTD, SINGAPORE TELECOMMUNICATIONS LIMITED – ASX SGT, CREDIT SUISSE (AUSTRALIA) LIMITED, NIKKO ASSET MANAGEMENT GROUP

Eyes on prize as Telstra heads for $2b net profit

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Original article by David Ramli
The Australian Financial Review – Page: 21 : 11-Feb-15

Richard Eary of UBS forecasts that Telstra will post a 2014-15 interim net profit of $A2bn, an increase of 3.9 per cent. The telco is tipped to lift its half-year dividend to $A0.16, compared with $A0.15 for the second half of 2013-14. Eary also expects Telstra to have added about 200,000 mobile telephone customers in the half-year, increasing its subscriber base to 16.5 million

CORPORATES
TELSTRA CORPORATION LIMITED – ASX TLS, UBS HOLDINGS PTY LTD, CREDIT SUISSE (AUSTRALIA) LIMITED, SINGTEL OPTUS PTY LTD, SINGAPORE TELECOMMUNICATIONS LIMITED – ASX SGT, VODAFONE HUTCHISON AUSTRALIA PTY LTD

Queries over telcos holding data two years

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Original article by Lisa Cox
The Age – Page: 10 : 30-Jan-15

A Senate inquiry into the new metadata retention bill on 29 January 2015 heard from Federal Privacy Commissioner Timothy Pilgrim. He argued that the authorities empowered to access the details of telephone calls and internet sessions would usually do so within six to 12 months, and it was therefore not necessary to force telcos and ISPs to store the records for two years. Vivienne Thom, the Inspector-General of Intelligence & Security, also voiced fears the Australian Security Intelligence Organisation may keep the metadata of people no longer deemed a threat

CORPORATES
AUSTRALIA. OFFICE OF THE FEDERAL PRIVACY COMMISSIONER, AUSTRALIA. OFFICE OF THE INSPECTOR-GENERAL OF INTELLIGENCE AND SECURITY, AUSTRALIA. ATTORNEY-GENERAL’S DEPT, AUSTRALIAN SECURITY INTELLIGENCE ORGANISATION, SKYPE TECHNOLOGIES SA

Telstra tipped to lift mobile market share

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Original article by Mitchell Bingemann
The Australian – Page: 17 : 27-Jan-15

Australian telcos Telstra and Singtel Optus now have access to more parts of the wireless frequency spectrum, enabling them to boost their 4G mobile telephony and internet offerings. The combined spending of $A2bn on the 700Mhz and 2.5Ghz bands will according to experts at Morgan Stanley trigger substantial growth in the number of subscribers using data plans for mobile devices such as tablet computers. Telstra in particular will benefit, and lift its market share to 54% during 2014-15. Users will experience more generous data allowances but few price falls

CORPORATES
TELSTRA CORPORATION LIMITED – ASX TLS, SINGAPORE TELECOMMUNICATIONS LIMITED – ASX SGT, SINGTEL OPTUS PTY LTD, MORGAN STANLEY AUSTRALIA LIMITED, VODAFONE HUTCHISON AUSTRALIA PTY LTD

TPG must pay for the right to compete

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Original article by Joanna Heath, David Ramli
The Australian Financial Review – Page: 3 : 21-Jan-15

Australian Communications Minister Malcolm Turnbull says rivals to the national broadband network will have to help fund the building of the infrastructure in remote areas via a levy. The charge is intended to prevent private telcos from undercutting operator NBN Co in lucrative urban markets. Turnbull says the project has proceeded well in the last year but remains risky. Meanwhile he should soon have a response to the regulatory reform requested by Australia Post in order to provide two types of letter delivery service

CORPORATES
TPG TELECOM LIMITED – ASX TPM, AUSTRALIA. DEPT OF COMMUNICATIONS, AUSTRALIA POST, NBN CO LIMITED

Fewer mobile owners use it for all work and no play

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 16-Jan-15

A Roy Morgan Single Source survey has found that just 7.4 per cent of Australians mobile phone owners aged 14+ used their phone "mainly for business" in the year to September 2014. This compares with about 10 per cent from 2010 to 2011. The proportion of people using their phone "about equally" for business and personal use remained steady until 2014, when there was a slight increase to 13.3%. Around three quarters of those who use their phone about equally for business and personal reasons are paying for it themselves, with only one in four paid for by employers

CORPORATES
ROY MORGAN RESEARCH LIMITED,{SPAC}TELSTRA CORPORATION LIMITED – ASX TLS,{SPAC}SINGTEL OPTUS PTY LTD,{SPAC}VIRGIN MOBILE (AUSTRALIA) PTY LTD,{SPAC}VODAFONE AUSTRALIA LIMITED

Terror failings ‘expose data flaws’

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Original article by Jared Owens
The Australian – Page: 2 : 13-Jan-15

Australian Attorney-General George Brandis claims it is "urgent" for telcos to be required to keep customers’ telephone and internet records for a minimum of two years. Critics of the Government’s data retention proposals say the Sydney siege and Paris terrorism attacks show that the reforms cannot safeguard people against extremists. Senator Scott Ludlam of the Australian Greens points out that the authorities were familiar with the perpetrators in both Sydney and Paris

CORPORATES
AUSTRALIA. ATTORNEY-GENERAL’S DEPT, LIBERAL-NATIONAL PARTY OF QUEENSLAND, AUSTRALIAN SECURITY INTELLIGENCE ORGANISATION, AUSTRALIAN FEDERAL POLICE, AUSTRALIAN GREENS, AUSTRALIAN CRIME COMMISSION