People’s Choice Credit Union – 95% customer satisfaction – highest satisfaction score in the general insurance category

Original article by Roy Morgan
Market Research Update – Page: Online : 21-Jan-20

People’s Choice Credit Union has won Roy Morgan’s General Insurer of the Month Award for November 2019, with a customer satisfaction rating of 95%. It is now ahead of RACT (92%), RAA (91%), Shannons (90%) and RAC (87%), and has won its second consecutive monthly award. Roy Morgan CEO Michele Levine says that while RACT has been the dominant brand throughout 2019, People’s Choice Credit Union has been the standout performer in terms of ratings growth, increasing its rating by 9% over the last 12 months. The latest customer satisfaction ratings are taken from the Roy Morgan Single Source survey, compiled by in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, PEOPLE’S CHOICE CREDIT UNION, RACT INSURANCE PTY LTD, RAA INSURANCE LIMITED, SHANNONS, RAC INSURANCE PTY LTD

Windfall for super on share upsurge

Original article by David Rogers, Gerard Cockburn
The Australian – Page: 13 & 18 : 16-Jan-20

Data from SuperRatings shows that the median balanced superannuation fund achieved a return of 13.8 per cent in 2019, for the best calendar-year gain since 2013. SuperRatings’ executive director Kirby Rappell says investors should not expect a similar return in 2020, although he expects the sector to perform well again. Rappell adds that consolidation in the super industry is likely to continue in 2020, and the sustainability of operating expenses will be a key issue for funds of all sizes. The average super fund has returned 7.7 per cent over the last decade.

CORPORATES
SUPERRATINGS PTY LTD, AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY

Health funds fear surge in fire claims

Original article by Jared Lynch
The Australian – Page: 15 & 16 : 15-Jan-20

Private health insurers expect the bushfire crisis to result in a sharp increase in insurance claims, particularly from customers who have been affected by the smoke haze. However, they say it is too soon to determine the exact impact of the fires. Latrobe Health Services CEO Ian Whitehead anticipates a big increase in claims related to mental health issues arising from the bushfires, as well as physical health problems. Australian Medical Association president Tony Bartone says the longer-term effects of inhaling hazardous smoke will not be known for some time.

CORPORATES
LATROBE HEALTH SERVICES, AUSTRALIAN MEDICAL ASSOCIATION LIMITED, BUPA AUSTRALIA PTY LTD, MEDIBANK PRIVATE LIMITED – ASX MPL, AUSTRALIAN UNITY LIMITED

ASIC puts insurers on notice over bushfires

Original article by Max Maddison, Joyce Moullakis
The Australian – Page: 13 & 14 : 10-Jan-20

Suncorp has estimated that its bushfire claims for the current financial year have cost between $315 million and $345 million to date. Around 9,000 bushfire insurance claims have been made across New South Wales, Victoria, Queensland and South Australia since September, while the Australian Securities & Investments Commission has urged insurers to deal with bushfire claims fairly and efficiently. ASIC has warned consumers to be on the lookout for fraudulent tradespeople and repairers offering to help them with insurance claims.

CORPORATES
SUNCORP GROUP LIMITED – ASX SUN, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, RESERVE BANK OF AUSTRALIA

Tasplan tops superannuation satisfaction, as industry funds continue to lead retail funds

Original article by Roy Morgan
Market Research Update – Page: Online : 10-Jan-20

New data from Roy Morgan’s Superannuation Satisfaction Report shows that industry fund Tasplan had the highest customer satisfaction rating of any super fund in the six months to November 2019, at 73.9%. It was ahead of Unisuper (73.7%), Cbus (73.3%), First State Super (70.3%) and HESTA (70.2%). As a group, industry funds (65.1%) outperformed retail funds (59.5%) in terms of satisfaction, and the gap has widened compared to the same period a year ago. The report’s findings have been obtained from the Roy Morgan Single Source survey, compiled by in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, TASPLAN LIMITED, UNISUPER LIMITED, CONSTRUCTION AND BUILDING UNIONS’ SUPERANNUATION FUND, FIRST STATE SUPER, HEALTH EMPLOYEES’ SUPERANNUATION TRUST AUSTRALIA LIMITED

Bushfire claims could double

Original article by Joyce Moullakis
The Australian – Page: 13 & 14 : 8-Jan-20

The insurance industry has received some $700m worth of bushfire-related claims since September, according to data from the Insurance Council of Australia. More than 3,700 claims have been submitted to Insurance Australia Group to date, and CEO Peter Harmer says this figure could rise significantly in coming months. Harmer is among the insurance industry executives who met with federal Treasurer Josh Frydenberg on 7 January to discuss the need for a nationally co-ordinated response to the bushfire crisis. He has described the talks as "very constructive".

CORPORATES
INSURANCE COUNCIL OF AUSTRALIA LIMITED, INSURANCE AUSTRALIA GROUP LIMITED – ASX IAG, AUSTRALIA. DEPT OF THE TREASURY, SUNCORP GROUP LIMITED – ASX SUN, QBE INSURANCE GROUP LIMITED – ASX QBE

Wild firestorms to trigger $700m in insurance losses

Original article by Cliona O’Dowd
The Australian – Page: 13 : 7-Jan-20

Australia’s insurance industry is expected to be hard hit by the bushfires, with some estimates suggesting that the total cost of claims could top $700m. The Insurance Council of Australia has advised that the industry has received more than 6,000 bushfire-related claims since September, with the bulk of them having been submitted between November and 3 January. S&P Global Ratings says insurers could ultimately receive more than 10,000 bushfire-related claims.

CORPORATES
INSURANCE COUNCIL OF AUSTRALIA LIMITED, S&P GLOBAL RATINGS

Call to regulate medical devices

Original article by Natasha Robinson
The Australian – Page: 3 : 2-Jan-20

Sheena Jack, the CEO of health insurance company HCF, has called for the creation of an independent regulator of medical devices. Jack says there should be a review of the ‘clinical efficacy’ of items that are on the prostheses list, similar to what is done for items on the pharmaceuticals list. Research conducted by Private Healthcare Australia indicates big price differences between medical devices in Australia and comparable products provided in other countries, while Jack claims public hospitals often have to pay much less for medical devices than private ones.

CORPORATES
THE HOSPITAL CONTRIBUTIONS FUND OF AUSTRALIA LIMITED

Insurers seek changes to NSW funding

Original article by James Fernyhough
The Australian Financial Review – Page: 12 : 2-Jan-20

The Insurance Council of Australia has called for changes to the way that emergency services are funded in New South Wales. ICA spokesman Campbell Fuller claims the ’emergency services levy’, which is imposed on insurance companies, leads to underinsurance and is unfair on policyholders. Victoria had a similar levy, but scrapped it after the 2009 Black Saturday bushfires, replacing it with a broader property tax. NSW passed legislation in 2016 to enact a similar tax, but deferred its implementation not long before it was due to take effect in 2017. Fuller says that decision was "regrettable".

CORPORATES
INSURANCE COUNCIL OF AUSTRALIA LIMITED

Mega super funds to dominate economy

Original article by Glenda Korporaal
The Australian – Page: 13 & 15 : 16-Dec-19

Rice Warner forecasts that Australia’s superannuation industry will have $7trn worth of assets under management by 2034, compared with $2.7trn at present. The firm also expects the sector to eventually be dominated by a handful of ‘megafunds’. Rice Warner forecasts that there will be at least nine super funds with assets exceeding $100bn within five years, and at least 12 funds with more than $200bn worth of assets by 2034. AustralianSuper’s assets are expected to rise from $150bn to $325bn over the next five years.

CORPORATES
RICE WARNER ACTUARIES PTY LTD, AUSTRALIANSUPER PTY LTD, CONSTRUCTION AND BUILDING UNIONS’ SUPERANNUATION FUND, HOST-PLUS, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA. ATTORNEY-GENERAL’S DEPT. AUSTRALIAN TRANSACTION REPORTS AND ANALYSIS CENTRE, QSUPER LIMITED, SUNSUPER PTY LTD, AMP SUPERANNUATION LIMITED, VICSUPER PTY LTD, FIRST STATE SUPER, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, UNISUPER LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, BT FINANCIAL GROUP PTY LTD, IOOF HOLDINGS LIMITED – ASX IFL, ONEPATH AUSTRALIA LIMITED