Roy Morgan announces 2014 winners of Banking and Finance Satisfaction Awards

Original article by Roy Morgan Research
Market Research Update – Page: Online : 19-Feb-15

Roy Morgan Research announced the winners of its 2014 Customer Satisfaction Awards for the banking and finance industry on 18 February 2015. P&N Bank was named the Bank of the Year, while the Commonwealth Bank won the award for Major Bank of the Year. Bendigo Bank was named the Business Bank of the Year, Defence Service Homes Insurance took out the award for General Insurer of the Year and ESSSuper received the award for Industry Superannuation Fund of the Year

CORPORATES
ROY MORGAN RESEARCH LIMITED, P&N BANK, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, BENDIGO BANK, BENDIGO AND ADELAIDE BANK LIMITED – ASX BEN, DEFENCE SERVICE HOMES INSURANCE SCHEME, ESSSUPER, GREATER BUILDING SOCIETY LIMITED, PEOPLE’S CHOICE CREDIT UNION, CBHS FRIENDLY SOCIETY LIMITED, INSURANCELINE HOLDINGS PTY LTD, NRMA LIMITED, REST SUPER PTY LTD, WESTPAC BANKING CORPORATION – ASX WBC, PLUM FINANCIAL SERVICES LIMITED

IAG’s Wilkins here to stay but has insurance

Original article by Ruth Liew
The Australian Financial Review – Page: 21 & 24 : 19-Feb-15

Insurance Australia Group has reported a 2014-15 interim net profit of $A579m, which is 10 per cent lower than previously. There was a 17.1 per cent increase in gross written premium, to $A5.6bn, while the group’s underlying margin for the half-year was 13.3 per cent. Shareholders will receive an interim dividend of $A0.13 per share. CEO Mike Wilkins has ruled out standing down in the near-term, but stresses that the group has a number of potential internal successors

CORPORATES
INSURANCE AUSTRALIA GROUP LIMITED – ASX IAG, NRMA LIMITED, CGU INSURANCE AUSTRALIA LIMITED, SUNCORP GROUP LIMITED – ASX SUN, WESFARMERS LIMITED – ASX WES, NIKKO ASSET MANAGEMENT GROUP, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, CREDIT SUISSE (AUSTRALIA) LIMITED

Roy Morgan announces 2014 winners of Customer Satisfaction Awards

Original article by Roy Morgan Research
Market Research Update – Page: Online : 19-Feb-15

Roy Morgan Research announced the winners of its fourth annual Customer Satisfaction Awards on 18 February 2015. The awards recognise outstanding levels of customer satisfaction, as judged by more than 50,000 consumers and 12,000 business decision-makers throughout 2014. The 37 award categories cover sectors such as banking, insurance, superannuation, automotive, travel and hospitality, retail, telecommunications and utilities. Roy Morgan Research CEO Michele Levine says the awards have earned a reputation as the most accurate and reliable measure of customer satisfaction in Australia

CORPORATES
ROY MORGAN RESEARCH LIMITED, LEXUS AUSTRALIA, P&N BANK, GREATER BUILDING SOCIETY LIMITED, PEOPLE’S CHOICE CREDIT UNION, DEFENCE SERVICE HOMES INSURANCE SCHEME, ESSSUPER, PLUM FINANCIAL SERVICES LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, CBHS FRIENDLY SOCIETY LIMITED, INSURANCELINE HOLDINGS PTY LTD, BENDIGO AND ADELAIDE BANK LIMITED – ASX BEN, NRMA LIMITED, REST SUPER PTY LTD, AUTOBARN PTY LTD, GUARDIAN CHEMISTS, SUSSAN-SUZANNE GRAE, MICHEL’S PATISSERIE, DAVID JONES LIMITED, TARGET AUSTRALIA PTY LTD, THE REJECT SHOP LIMITED – ASX TRS, THE GOOD GUYS, TRUE VALUE HARDWARE LIMITED, CRUST PIZZA, GULL PETROLEUM PTY LTD, BETTS AND BETTS PTY LTD, BETTS KIDS, SPORTSPOWER, ALDI STORES SUPERMARKETS PTY LTD, APPLE INCORPORATED, SOUTHERN PHONE COMPANY LIMITED, INTERNODE SYSTEMS PTY LTD, AMAYSIM AUSTRALIA PTY LTD, QANTAS AIRWAYS LIMITED – ASX QAN, SINGAPORE AIRLINES LIMITED, ACTEWAGL, RED ENERGY PTY LTD

Challenger lifts interim dividend

Original article by Ruth Liew
The Australian Financial Review – Page: 17 : 18-Feb-15

Listed financial services group Challenger has posted a 2014-15 interim normalised net profit of $A155m, which is five per cent lower than previously. Assets under management rose by 17 per cent to $A57.2bn, and shareholders will receive an interim dividend of $A0.145 per share. Challenger aims for growth of 11-13 per cent in sales of its annuity products for 2014-15

CORPORATES
CHALLENGER LIMITED – ASX CGF, COLONIAL FIRST STATE GROUP LIMITED, VICSUPER PTY LTD, CREDIT SUISSE (AUSTRALIA) LIMITED, AUSTRALIA. DEPT OF SOCIAL SERVICES

Morrison prefers housing carrot to pension stick

Original article by Phillip Coorey
The Australian Financial Review – Page: 1 & 4 : 18-Feb-15

The Australian Government has ruled out subjecting a retiree’s home to an assets test for eligibility for the aged pension. Social Services Minister Scott Morrison has instead proposed allowing retirees to downsize to a smaller home without having their pension affected by the proceeds from the sale. Morrison notes that retirees who opt to downsize their home are currently penalised financially

CORPORATES
AUSTRALIA. DEPT OF SOCIAL SERVICES, AUSTRALIAN LABOR PARTY, AUSTRALIA. DEPT OF THE TREASURY, COUNCIL ON THE AGEING, NATIONAL SENIORS AUSTRALIA LIMITED

Steadfast set for Asian buy

Original article by Ruth Liew
The Australian Financial Review – Page: 20 : 17-Feb-15

Australian-listed Steadfast Group has reported a 2014-15 interim profit of $A21m, which is 11.5 per cent higher than previously. The insurance broking group’s cash earnings per share also rose by 11.5 per cent, to $A4.18. Steadfast has secured a deal to acquire Body Corporate Brokers and two underwriting agencies from QBE Insurance Group for $A290m. It is keen to pursue further acquisitions in Australia, as well as in Singapore

CORPORATES
STEADFAST GROUP LIMITED – ASX SDF, QBE INSURANCE GROUP LIMITED – ASX QBE, BODY CORPORATE BROKERS, UNDERWRITING AGENCIES OF AUSTRALIA PTY LTD, CHU UNDERWRITING AGENCIES PTY LTD, UBS HOLDINGS PTY LTD, IC FRITCH, JP MORGAN AUSTRALIA LIMITED, MACQUARIE CAPITAL PTY LTD, STANDARD AND POOR’S ASX 200 INDEX

Super must do better for women: Corboy

Original article by Sally Patten
The Australian Financial Review – Page: 16 : 16-Feb-15

The assets of the HESTA superannuation fund have increased from $A1.4bn to $A30bn during Anne-Marie Corboy’s 15-year tenure as CEO. The industry super fund for healthcare workers now boasts about 800,000 members. Meanwhile, Corboy says more action is needed to boost the retirement income of women, noting that the super system was not designed to take into account the fact that women typically spend more time out of the workforce than men. Corboy will retire in late February 2015

CORPORATES
HEALTH EMPLOYEES’ SUPERANNUATION TRUST AUSTRALIA LIMITED, THE ASSOCIATION OF SUPERANNUATION FUNDS OF AUSTRALIA LIMITED, UTILITIES TRUST OF AUSTRALIA, NETBALL AUSTRALIA, MOTHERS DAY CLASSIC FOUNDATION

Embrace telematics or lose share, insurers told

Original article by Ruth Liew
The Australian Financial Review – Page: 21 : 10-Feb-15

Brian Wallace of IT group CSC believes that the introduction of telematics technology in Australia’s insurance industry is inevitable. He says car insurers in particular will need to implement telematics in order to protect their market share. Insurance Australia Group has ruled out offering such products, but QBE Insurance Group says its telematics product has resulted in cost savings of up to 30 per cent for some customers when renewing their policies

CORPORATES
COMPUTER SCIENCES CORPORATION, INSURANCE AUSTRALIA GROUP LIMITED – ASX IAG, QBE INSURANCE GROUP LIMITED – ASX QBE, ACCENTURE, CELENT COMMUNICATIONS LLC, NRMA LIFE LIMITED, CGU INSURANCE AUSTRALIA LIMITED

Insurers to weather revenue resistance

Original article by Ruth Liew
The Australian Financial Review – Page: 16 : 9-Feb-15

Jan van der Schalk of CLSA forecasts that Insurance Australia Group will post a 2014-15 interim cash net profit of $A591m. This compares with $A642m previously. Meanwhile, CLSA forecasts that QBE Insurance Group’s cash net profit for calendar 2014 will be $US933m ($A1.2bn). Australian insurers have benefited from cost-cutting and rising premiums in recent years

CORPORATES
INSURANCE AUSTRALIA GROUP LIMITED – ASX IAG, QBE INSURANCE GROUP LIMITED – ASX QBE, CLSA AUSTRALIA PTY LTD, CREDIT SUISSE (AUSTRALIA) LIMITED, AMP LIMITED – ASX AMP, SUNCORP GROUP LIMITED – ASX SUN, WESFARMERS LIMITED – ASX WES, CITIGROUP PTY LTD

Industry funds hit out over default review

Original article by James Eyers
The Australian Financial Review – Page: 21 : 5-Feb-15

It is estimated that around $A9bn is invested in default superannuation funds every year, while 80 per cent of employees fail to choose their own super fund. A report produced by Industry Super Australia rejects a proposal by the banking sector to remove responsibility for determining the list of default funds from the Fair Work Commission. It argues that the existing system is effective and should not be changed

CORPORATES
INDUSTRY SUPER AUSTRALIA PTY LTD, AUSTRALIA. PRODUCTIVITY COMMISSION, AUSTRALIA. FAIR WORK COMMISSION, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, CHANT WEST FINANCIAL SERVICES PTY LTD, FINANCIAL SERVICES COUNCIL, BT FINANCIAL GROUP PTY LTD, WESTPAC BANKING CORPORATION – ASX WBC, CONSTRUCTION, FORESTRY, MINING AND ENERGY UNION OF AUSTRALIA