Smaller banks continue to lead in customer satisfaction

September 4, 2015roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 4-Sep-15

Roy Morgan’s Single Source survey has revealed that the satisfaction level of the big four banks’ personal banking customers in the six months to July 2015 was 81.3 per cent, which was up 0.8 percentage points from July 2014 (80.5 per cent). Despite this improvement, the banks other than the big four still have a clear lead with 86.0 per cent satisfaction in July 2015, which was up 0.5 percentage points from July 2014 (85.5 per cent). Among the big four banks, CBA narrowly regained top position from the NAB for overall satisfaction with 82.3 per cent (NAB 82.2 per cent). Among smaller banks, Teachers Mutual Bank remained the best performing bank overall with 95.1 per cent of its customers satisfied. It is worth noting that Bank of Melbourne (90.3 per cent satisfaction) and St George (84.5 per cent) were both clearly ahead of Westpac (80.1 per cent).

CORPORATES
MORGAN POLL, ROY MORGAN RESEARCH LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, WESTPAC BANKING CORPORATION – ASX WBC, TEACHERS MUTUAL BANK LIMITED, BANK OF MELBOURNE LIMITED, ST GEORGE BANK LIMITED

Death puts big chill on philanthropy

September 4, 2015roymorgansocial Leave a comment

Original article by Mike Smith
The Australian Financial Review – Page: 28 : 4-Sep-15

Research by fund manager Perpetual has found that Australians enthusiastically support charity when they are alive but rarely leave anything to charity in their wills. Only 7.5 per cent left anything to charity, compared with 89 per cent who gave while alive. This disconnect is being explored by financial advisers and lawyers ahead of Include a Charity Week, which starts on 6 September 2015.

CORPORATES
PERPETUAL ASSET MANAGEMENT LIMITED, WALTER AND ELIZA HALL INSTITUTE OF MEDICAL RESEARCH

Investor rate rises prompt owner-occupiers to switch

September 3, 2015roymorgansocial Leave a comment

Original article by Clancy Yeates
The Australian Financial Review – Page: 3 : 3-Sep-15

A growing number of home loan customers are alerting banks they have changed their status from investor to owner-occupier. While they had no incentive to do so before, banks are now charging investors higher interest rates for the first time since the 1990s. The industry says the trend may involve thousands of customers, complicating the compilation of official statistics.

CORPORATES
WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, YELLOW BRICK ROAD HOLDINGS LIMITED – ASX YBR, AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, UBS HOLDINGS PTY LTD

Global investors want Australian assets: HSBC

September 3, 2015roymorgansocial Leave a comment

Original article by Larry Schlesinger
The Australian Financial Review – Page: 45 : 3-Sep-15

US, Canadian and European pension funds are seeking Australian commercial property because the long-term demographics look good, according to HSBC’s global head of corporate real estate, Andy Armstrong. Visiting from London, Armstrong says strong population growth, urban infrastructure renewal and a business-friendly environment make Australia a stand-out economy for real estate investment.

CORPORATES
HSBC BANK PLC, ERNST AND YOUNG, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, MACQUARIE BANK LIMITED – ASX MBL, HSBC BANK AUSTRALIA LIMITED

ANZ-Roy Morgan Australian Consumer Confidence Consolidates

September 2, 2015roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 2-Sep-15

ANZ-Roy Morgan Consumer Confidence rating for Australia rose by 0.3 per cent to 113.3 in the week ended 30 August 2015. This is the third consecutive week where confidence has remained above its long term average. Views on "economic conditions in the next five years" were up 1.8 per cent when compared with the previous week. The outlook for "economic conditions in the next year" fell 4.9 per cent, declining to the lowest level in eight weeks. Consumers’ views of their "financial situation in the next year" rose 3.9 per cent when compared with the previous week.

CORPORATES
ROY MORGAN RESEARCH LIMITED, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ

Landmark case could cost Visa $20m in fines

September 2, 2015roymorgansocial Leave a comment

Original article by Patrick Durkin
The Australian Financial Review – Page: 6 : 2-Sep-15

The Australian Competition & Consumer Commission (ACCC) has reached a confidential settlement with Visa. The company was accused of abusing its market power. The settlement will be considered for approval by Federal Court judge Michael Wigney on 3 September 2015. Penalties of up to $A20 million are believed to be sought by the ACCC.

CORPORATES
AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, FEDERAL COURT OF AUSTRALIA, VISA INTERNATIONAL, FEXCO INVESTMENTS AUSTRALIA PTY LTD, PURE COMMERCE PTY LTD, GLOBAL BLUE HOLDINGS AB, PLANET PAYMENTS, JP MORGAN AUSTRALIA LIMITED, WESTPAC BANKING CORPORATION – ASX WBC, TRANSURBAN GROUP LIMITED – ASX TCL

Deutsche says ASX set for strong recovery – and here’s what to buy

September 1, 2015roymorgansocial Leave a comment

Original article by Stephen Cauchi
The Australian Financial Review – Page: 29 : 1-Sep-15

Deutsche Bank writes in its latest report that a rally on the Australian stock exchange is quite possible if Australia manages to avoid a recession. The company advises investors to buy the big four banks, financial services companies, healthcare stocks, and shares in Harvey Norman, Echo Entertainment, Flight Centre, Boral, Fletcher Building, Stockland, REA Group, QBE and AMP.

CORPORATES
DEUTSCHE BANK AG, UBS HOLDINGS PTY LTD, HARVEY NORMAN HOLDINGS LIMITED – ASX HVN, ECHO ENTERTAINMENT GROUP LIMITED – ASX EGP, FLIGHT CENTRE TRAVEL GROUP LIMITED – ASX FLT, BORAL LIMITED – ASX BLD, FLETCHER BUILDING LIMITED – ASX FBU, STOCKLAND – ASX SGP, REA GROUP LIMITED – ASX REA, QBE INSURANCE GROUP LIMITED – ASX QBE, AMP LIMITED – ASX AMP, STANDARD AND POOR’S ASX 200 INDEX

Falling profits hit economy

September 1, 2015roymorgansocial Leave a comment

Original article by Jacob Greber, Vesna Poljak
The Australian Financial Review – Page: 1 : 1-Sep-15

Company profits fell 1.9 per cent in the three months to June 2015, the fifth straight quarter of profit declines, prompting analysts to conclude the Australian economy is shrinking for the first time since the election of the Abbott Government. Despite fears new concerns about the economy could weigh heavily on investor sentiment, Treasurer Joe Hockey insisted there were positive signs and that the prospect of tax reform and the China free-trade agreement would lift spirits.

CORPORATES
DEUTSCHE BANK AG, UBS HOLDINGS PTY LTD, AUSTRALIA. DEPT OF THE TREASURY, AUSTRALIAN BUREAU OF STATISTICS, BLOOMBERG FINANCIAL SERVICES, AUSTRALIA. DEPT OF THE PRIME MINISTER AND CABINET, AUSTRALIAN LABOR PARTY, CITIGROUP PTY LTD, RESERVE BANK OF AUSTRALIA, STANDARD AND POOR’S ASX 200 INDEX

ANZ-Roy Morgan Chinese Consumer Confidence Declined to a New Low

August 28, 2015roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 28-Aug-15

The ANZ-Roy Morgan China Consumer Confidence index fell by 2.5 points to 138.5 in August 2015, which is its lowest level on record. The number of respondents who said that their families are "better off" financially in August 2015 compared with the same time last year fell by 2.3 percentage points to 40.7 per cent. Meanwhile, the number of respondents who expect the Chinese economy to have "good times" in the next 12 months fell by 1.7 percentage points to 57.4 per cent.