K: Financial and Insurance Services

NAB backflips on outrageous credit card cash ban

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Original article by Charlotte Grieve
Brisbane Times – Page: Online : 1-Mar-22

It was recently revealed that the National Australia Bank was getting staff to encourage customers to use options other than cash payments in NAB branches when making credit card payments. It denied that the policy amounted to a ban on cash payments in branches, but internal training documents suggest otherwise. However, following an angry reaction from NAB customers and staff, the NAB has done a backflip on its credit card cash ban, which had been described as "outrageous" by the Finance Sector Union.

CORPORATES
NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, FINANCE SECTOR UNION

Deluge of flood claims has investors fleeing

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Original article by David Ross
The Australian – Page: 15 : 1-Mar-22

The Insurance Council of Australia has advised that more than 15,000 insurance claims arising from floods in Queensland and New South Wales have been lodged to date. Suncorp had received 5,000 claims by Monday morning, while Insurance Australia Group had received more than 3,200 claims by Sunday evening. Suncorp has also indicated that it may incur losses of up to $75m as a result of the floods; the general insurer recently reported that its costs associated with weather events in the first half of 2021-22 totalled $695m.

CORPORATES
INSURANCE COUNCIL OF AUSTRALIA LIMITED, SUNCORP GROUP LIMITED – ASX SUN, INSURANCE AUSTRALIA GROUP LIMITED – ASX IAG

Mobile banking apps and the internet are more satisfying for customers than branch visits or phone banking

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Original article by Roy Morgan
Market Research Update – Page: Online : 1-Mar-22

The new Roy Morgan Satisfaction with Banking Channels Report shows the CBA recording the highest customer satisfaction levels for branch visits, internet banking and mobile banking – using an app on a mobile phone or tablet – among the big four banks. The report also showed mobile banking and internet banking as the service channels with the highest customer satisfaction. As of December 2021, CBA was the strongest performer of the big four with the highest customer satisfaction across three of the service channels including mobile banking (90.8%), internet banking (87.8%) and branch banking (83.5%). The CBA had customer satisfaction of 76.3% for phone banking. There was little to split its competitors, with ANZ coming in second overall with 89.2% (mobile), 86.6% (internet), 83.2% (branch) and 76.6% (phone). Westpac followed with 87.9% (mobile), 86.1% (internet), 82.1% (branch) and the highest of the big four for phone banking (79.4%). NAB rounded out the big four with 89.8% (mobile), 86.5% (internet), 81.5% (branch) and 77.3% (phone). This new data comes from Roy Morgan Single Source, Australia’s most comprehensive consumer survey, derived from in-depth interviews with over 60,000 Australians each year.

CORPORATES
ROY MORGAN LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, WESTPAC BANKING CORPORATION – ASX WBC, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB

NAB backflips on outrageous credit card cash ban

roymorgansocial Leave a comment

Original article by Charlotte Grieve
Brisbane Times – Page: Online : 1-Mar-22

It was recently revealed that the National Australia Bank was getting staff to encourage customers to use options other than cash payments in NAB branches when making credit card payments. It denied that the policy amounted to a ban on cash payments in branches, but internal training documents suggest otherwise. However, following an angry reaction from NAB customers and staff, the NAB has done a backflip on its credit card cash ban, which had been described as "outrageous" by the Finance Sector Union.

CORPORATES
NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, FINANCE SECTOR UNION

Buy now, merge later: Zip, Sezzle in $491m tie-up

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Original article by David Ross
The Australian – Page: 13 & 16 : 1-Mar-22

Zip Co will acquire ‘buy now, pay later’ rival Sezzle in an all-scrip deal that values the latter at $491 million. The transaction comes less than two months after Latitude Financial announced that it would buy Humm’s BNPL and credit card businesses. The announcement coincided with the release of Zip’s results for the six months to 31 December. Zip reported an interim loss of $172.8 million, down from $455.9 million a year earlier, while revenue was up 89 per cent to $302.2 million.

CORPORATES
ZIP CO LIMITED – ASX Z1P, SEZZLE INCORPORATED – ASX SZL, LATITUDE FINANCIAL SERVICES GROUP LIMITED – ASX LFS, HUMM GROUP LIMITED – ASX HUM

Deluge of flood claims has investors fleeing

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Original article by David Ross
The Australian – Page: 15 : 1-Mar-22

The Insurance Council of Australia has advised that more than 15,000 insurance claims arising from floods in Queensland and New South Wales have been lodged to date. Suncorp had received 5,000 claims by Monday morning, while Insurance Australia Group had received more than 3,200 claims by Sunday evening. Suncorp has also indicated that it may incur losses of up to $75m as a result of the floods; the general insurer recently reported that its costs associated with weather events in the first half of 2021-22 totalled $695m.

CORPORATES
INSURANCE COUNCIL OF AUSTRALIA LIMITED, SUNCORP GROUP LIMITED – ASX SUN, INSURANCE AUSTRALIA GROUP LIMITED – ASX IAG

Mobile banking apps and the internet are more satisfying for customers than branch visits or phone banking

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Original article by Roy Morgan
Market Research Update – Page: Online : 1-Mar-22

The new Roy Morgan Satisfaction with Banking Channels Report shows the CBA recording the highest customer satisfaction levels for branch visits, internet banking and mobile banking – using an app on a mobile phone or tablet – among the big four banks. The report also showed mobile banking and internet banking as the service channels with the highest customer satisfaction. As of December 2021, CBA was the strongest performer of the big four with the highest customer satisfaction across three of the service channels including mobile banking (90.8%), internet banking (87.8%) and branch banking (83.5%). The CBA had customer satisfaction of 76.3% for phone banking. There was little to split its competitors, with ANZ coming in second overall with 89.2% (mobile), 86.6% (internet), 83.2% (branch) and 76.6% (phone). Westpac followed with 87.9% (mobile), 86.1% (internet), 82.1% (branch) and the highest of the big four for phone banking (79.4%). NAB rounded out the big four with 89.8% (mobile), 86.5% (internet), 81.5% (branch) and 77.3% (phone). This new data comes from Roy Morgan Single Source, Australia’s most comprehensive consumer survey, derived from in-depth interviews with over 60,000 Australians each year.

CORPORATES
ROY MORGAN LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, WESTPAC BANKING CORPORATION – ASX WBC, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB

CBA unveils $2bn share buyback

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Original article by Joyce Moullakis
The Australian – Page: 13 & 24 : 10-Feb-22

The Commonwealth Bank of Australia has posted a 2021-22 interim cash profit of $4.75bn, which is 23 per cent higher than previously. The result was boosted by strong growth in mortgage and business loans and a decline in bad debts. However, the bank’s net interest margin fell by 17 basis points to 1.92 per cent. Shareholders will receive a fully franked interim dividend of $1.75 per share, while CBA will repurchase $2bn worth of its shares. CEO Matt Comyn has flagged the possibility of returning more capital to shareholders.

CORPORATES
COMMONWEALTH BANK OF AUSTRALIA – ASX CBA

Future Fund tops $200b, banks on active managers

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Original article by Jonathan Shapiro
The Australian Financial Review – Page: 15 & 20 : 2-Feb-22

The federal government’s Future Fund has posted a return of 19.1 per cent for 2021. The sovereign wealth fund’s assets under management rose to a new high of $204bn during the calendar year. It has achieved a return of about 10.8 per cent each year since it was established in 2006 with just $60.5bn worth of assets. Future Fund CEO Raphael Arndt has warned that investors cannot expect the "easy returns" of the last decade or so to continue. He adds that some asset classes will be impacted when interest rates start to rise, although he has downplayed the prospect of stagflation.

CORPORATES
AUSTRALIA. FUTURE FUND MANAGEMENT AGENCY

Profits headed for record

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Original article by Alex Gluyas
The Australian Financial Review – Page: 1 & 27 : 1-Feb-22

Analysts are upbeat about the earnings outlook for listed companies in the February reporting season, despite headwinds such as the coronavirus-induced supply chain disruptions. The consensus of analysts is that S&P/ASX 200 companies’ growth in earnings per share will exceed pre-pandemic levels. However, Karen Jorritsma of RBC Capital Markets says it will be a "very messy" reporting season, due to factors such as rising costs. Ansell has become the latest company to downgrade its earnings per share guidance in response to cost pressures.

CORPORATES
STANDARD AND POOR’S ASX 200 INDEXRBC CAPITAL MARKETSANSELL LIMITED – ASX ANN