Qantas monopoly risk if Virgin is allowed to fail, warns boss

Original article by Lucas Baird, Phillip Coorey
The Australian Financial Review – Page: 15 & 18 : 3-Apr-20

Virgin Australia CEO Paul Scurrah has dismissed suggestions that the struggling airline is seeking a federal government bailout. He argues that the $1.4bn loan facility that Virgin is seeking would have to be repaid eventually. Scurrah also warns that Qantas could emerge with a long-term monopoly in the domestic market if Virgin collapses. The government would allow a new entrant to the market, but CAPA Centre for Aviation chairman Peter Harbison says regulatory approvals would take some time, which would further entrench Qantas’s market dominance.

CORPORATES
VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, QANTAS AIRWAYS LIMITED – ASX QAN, CAPA – CENTRE FOR AVIATION

Isolate rule to kill airlines: Flight Centre

Original article by Simon Evans
The Australian Financial Review – Page: 17 : 16-Mar-20

Flight Centre CEO Graham Turner does not expect that self-quarantining people who arrive in Australia will be effective in stopping the coronavirus from spreading, while he warns that it will have a major impact on airlines and the domestic economy. Meanwhile, Qantas and Jetstar will offer travel credit vouchers to customers who want to cancel domestic and international flights that have been booked up to the end of May. Virgin Australia has advised that it is still considering its response to the new travel restrictions.

CORPORATES
FLIGHT CENTRE TRAVEL GROUP LIMITED – ASX FLT, QANTAS AIRWAYS LIMITED – ASX QAN, JETSTAR AIRLINES PTY LTD, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH

Roy Morgan Customer Satisfaction Awards 2019: Automotive and Airline Winners

Original article by Roy Morgan
Market Research Update – Page: Online : 25-Feb-20

The annual Roy Morgan Customer Satisfaction Awards were presented in Melbourne on 18 February. The automotive and airline categories included wins by first-time and past winners, as well as Qantas securing both domestic airline awards. Past award winner Lexus once again secured the Car Manufacturer of the Year award, taking its total to five award wins in the category. Mazda won its first Roy Morgan Customer Satisfaction Award in the new category of Major Car Manufacturer of the Year. Meanwhile, the three airline awards were presented to two winners. Qantas won both the Domestic Airline and Domestic Business Travel Airline categories in convincing fashion while Singapore Airlines put together another strong 12 months, winning the International Airline of the Year category for a sixth time.

CORPORATES
ROY MORGAN LIMITED, LEXUS AUSTRALIA, MAZDA AUSTRALIA PTY LTD, QANTAS AIRWAYS LIMITED – ASX QAN, SINGAPORE AIRLINES LIMITED

Qantas fends off unfair pay claims from aircraft engineers’ union

Original article by Lucas Baird
The Australian Financial Review – Page: 15 : 17-Feb-20

Qantas has won a lengthy legal dispute with the Australian Licensed Aircraft Engineers’ Association regarding how much it pays its engineers when they have additional training and qualifications. The Federal Court ruled it was Qantas to decide when and how it recognised extra certificates secured by its engineers, and it was not obliged to pay them more in such circumstances unless it met criteria under the relevant industrial agreement. It is the second time in two years that the Federal Court has dismissed a challenge by the ALAEA against Qantas on the issue of pay for extra training and qualifications.

CORPORATES
QANTAS AIRWAYS LIMITED – ASX QAN, AUSTRALIAN LICENSED AIRCRAFT ENGINEERS’ ASSOCIATION, FEDERAL COURT OF AUSTRALIA

Qantas remains number one in airline satisfaction for both domestic and domestic business travel

Original article by Roy Morgan
Market Research Update – Page: Online : 30-Jan-20

New Roy Morgan airline satisfaction data shows that national flag-carrier Qantas is the winner of both the Domestic Airline and Domestic Business Airline of the Month Award for November 2019. Qantas has won eight straight monthly awards in the domestic category, and remains unbeaten in the domestic business category for 2019. In the Domestic Airline category, Qantas’s leading customer satisfaction rating of 84% was followed by Virgin Australia (80%), QantasLink (76%), REX (69%), Jetstar (57%) and Tigerair (49%). In the Domestic Business Airline category, Qantas again claimed the highest rating of 83%, followed by Virgin Australia (72%) and Jetstar (56%). These findings have been obtained from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, QANTASLINK, REGIONAL EXPRESS AIRLINES, JETSTAR AIRLINES PTY LTD, TIGER AIRWAYS AUSTRALIA PTY LTD

Singapore Airlines rises into first position for customer satisfaction

Original article by Roy Morgan
Market Research Update – Page: Online : 21-Jan-20

Singapore Airlines is the winner of Roy Morgan’s International Airline of the Month Award for November 2019, with a customer satisfaction rating of 87%. It was followed by Emirates (85%), Qatar Airways (85%) and Air New Zealand (84%). Roy Morgan CEO Michele Levine says the top three performers in the latest ratings have been the clear customer satisfaction standouts throughout the year, with Singapore Airlines and Emirates having challenged each other month by month for top position. The customer satisfaction ratings are drawn from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 1,000 Australians each week in their homes.

CORPORATES
ROY MORGAN LIMITED, SINGAPORE AIRLINES LIMITED, EMIRATES AIRLINES, QATAR AIRWAYS

Scale of Qantas turnaround catches Joyce by surprise

Original article by Steve Creedy
The Australian – Page: 20 : 10-Dec-14

Alan Joyce, CEO of Qantas Airways, admits that he and his management team had not expected their cost-cutting strategy to bear fruit so rapidly. He has been able to forecast a 2014-15 interim underlying profit pre-tax of up to $A350m, after the previous loss. The carrier’s stock on 9 December closed $A0.01 lower at $A2.38, but had gained nearly 14% the day before when the news was released. Meanwhile independent senator Nick Xenophon wants the Australian Competition & Consumer Commission to look into whether Qantas’s refusal to lower its fuel surcharge despite a falling crude oil price constitutes misleading and deceptive conduct

CORPORATES
QANTAS AIRWAYS LIMITED – ASX QAN, AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, BOEING COMPANY, CITIGROUP PTY LTD, AIRBUS SAS, NICK XENOPHON GROUP

Christmas pain as Jetstar faces further strikes

Original article by Ewin Hannan
The Australian – Page: 2 : 16-Dec-19

The Transport Workers’ Union’s national secretary Michael Kaine says passengers of budget airline Jetstar can expect further industrial action in the lead-up to Christmas. Jetstar pilots walked off the job on the weekend of 14-15 December, resulting in nearly 100 flights being cancelled. Jetstar is offering an annual pay rise of three per cent, but CEO Gareth Evans says the wage claim equates to an increase of 15 per cent. Jetstar’s ground crew and baggage handlers will impose work stoppages on 19 December.

CORPORATES
JETSTAR AIRLINES PTY LTD, TRANSPORT WORKERS’ UNION, AUSTRALIAN FEDERATION OF AIR PILOTS

Emirates leads international airline satisfaction, with Qantas just outside top five

Original article by Roy Morgan
Market Research Update – Page: Online : 8-Oct-19

Emirates has won the Roy Morgan International Airlines Customer Satisfaction Award for August 2019, with a customer satisfaction rating of 86%. It was closely followed by Singapore Airlines (85%) and Qatar Airways and Air New Zealand (both 84%). Locally based airlines Qantas and Virgin Australia placed sixth and seventh, with customer satisfaction ratings of 80% and 76% respectively. These ratings have been drawn from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, EMIRATES AIRLINES, SINGAPORE AIRLINES LIMITED, QATAR AIRWAYS, AIR NEW ZEALAND LIMITED – ASX AIZ, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH

Qantas flies above the rest in both domestic travel and business airline satisfaction

Original article by Roy Morgan
Market Research Update – Page: Online : 24-Sep-19

Qantas is the winner of both Roy Morgan’s Domestic Airline and Domestic Business Airline of the Month Award for August 2019, with a customer satisfaction rating of 86% across both categories. In the Domestic Airline category, it is followed by QantasLink (84%), Virgin Australia (80%), Jetstar (58%), REX (56%) and Tigerair (42%). In the Domestic Business Airline category, Qantas is followed by Virgin Australia (79%) and Jetstar (56%). Both Qantas and QantasLink are the only two airlines to have increased their domestic airline satisfaction ratings from 12 months ago. Compared with August 2018, Qantas has increased its rating by 3% and QantasLink by an impressive 12%. The other airlines all declined in satisfaction ratings. These findings have been obtained from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED