Emirates leads international airline satisfaction, with Qantas just outside top five

Original article by Roy Morgan
Market Research Update – Page: Online : 8-Oct-19

Emirates has won the Roy Morgan International Airlines Customer Satisfaction Award for August 2019, with a customer satisfaction rating of 86%. It was closely followed by Singapore Airlines (85%) and Qatar Airways and Air New Zealand (both 84%). Locally based airlines Qantas and Virgin Australia placed sixth and seventh, with customer satisfaction ratings of 80% and 76% respectively. These ratings have been drawn from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, EMIRATES AIRLINES, SINGAPORE AIRLINES LIMITED, QATAR AIRWAYS, AIR NEW ZEALAND LIMITED – ASX AIZ, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH

Qantas flies above the rest in both domestic travel and business airline satisfaction

Original article by Roy Morgan
Market Research Update – Page: Online : 24-Sep-19

Qantas is the winner of both Roy Morgan’s Domestic Airline and Domestic Business Airline of the Month Award for August 2019, with a customer satisfaction rating of 86% across both categories. In the Domestic Airline category, it is followed by QantasLink (84%), Virgin Australia (80%), Jetstar (58%), REX (56%) and Tigerair (42%). In the Domestic Business Airline category, Qantas is followed by Virgin Australia (79%) and Jetstar (56%). Both Qantas and QantasLink are the only two airlines to have increased their domestic airline satisfaction ratings from 12 months ago. Compared with August 2018, Qantas has increased its rating by 3% and QantasLink by an impressive 12%. The other airlines all declined in satisfaction ratings. These findings have been obtained from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED

ACTU goes after Qantas over bonus

Original article by David Marin-Guzman
The Australian Financial Review – Page: 8 : 24-Jun-19

The ACTU will lodge legal action against Qantas in the Fair Work Commission on 24 June over its payment of employee bonuses. The ACTU will allege that the airline is discriminating against employees on collective agreements, in that it will only pay a $2,000 bonus once employees sign on to Qantas-endorsed enterprise agreements; the ACTU notes that some collective agreements do not expire until late 2020. Former Qantas chairman Leigh Clifford noted at its 2018 AGM that the same conditions applied to its last three bonuses.

CORPORATES
ACTU, QANTAS AIRWAYS LIMITED – ASX QAN, AUSTRALIA. FAIR WORK COMMISSION

Qantas lifts its share as travel numbers fall

Original article by Robyn Ironside
The Australian – Page: 19 : 12-Jun-19

New figures show that Qantas increased its share of Australia’s international travel market from 16.9 per cent to 18.2 per cent in March 2019. Qantas and its subsidiary airlines lifted their combined share of international passengers to 27.4 per cent, while Virgin Australia’s market share increased from six per cent to 6.7 per cent. The Bureau of Infrastructure, Transport & Regional Economics’ data also shows that international passenger numbers fell by 2.5 per cent year-on-year in March.

CORPORATES
QANTAS AIRWAYS LIMITED – ASX QAN, JETSTAR AIRLINES PTY LTD, JETSTAR ASIA, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, AUSTRALIA. DEPT OF INFRASTRUCTURE AND REGIONAL DEVELOPMENT. BUREAU OF INFRASTRUCTURE, TRANSPORT AND REGIONAL ECONOMICS, THE AUSTRALIAN FEDERATION OF TRAVEL AGENTS LIMITED, INTERNATIONAL AIR TRANSPORT ASSOCIATION, AMERICAN AIRLINES INCORPORATED, SINGAPORE AIRLINES LIMITED, AIR NEW ZEALAND LIMITED – ASX AIZ, EMIRATES AIRLINES

Domestic air travel grows by 7% from a year ago to over 8.46 million

Original article by Roy Morgan
Market Research Update – Page: Online : 11-Jun-19

New research from Roy Morgan shows that more than 8.46 million Australians aged 14+ used a domestic airline in the year to March 2019, an increase of 7% from a year ago. Qantas led the way with over 4.3 million domestic customers in the last year (up 3.9ppts on a year ago), ahead of Jetstar with more than 4 million domestic customers (up 13.3ppts). Virgin Australia has closed the gap on its two leading rivals with almost 3.8 million domestic customers (up 15.9ppts). Analysing domestic airline customers by generation shows that Gen X are Australia’s leading domestic air travelers, numbering some 2.31 million, ahead of 2.04 million Millennials and 1.96 million Baby Boomers. Some 47% of Gen X has travelled via a domestic airline in the last year.

CORPORATES
ROY MORGAN LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, JETSTAR AIRLINES PTY LTD, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH

Qantas leads Virgin Australia for customer satisfaction

Original article by Roy Morgan
Market Research Update – Page: Online : 11-Jun-19

Qantas has won Roy Morgan’s monthly Domestic Airline Customer Satisfaction Award for April 2019, with a customer satisfaction rating of 85%, ahead of Virgin Australia on 79%. Qantas has also won the monthly award for domestic business travellers with a customer satisfaction rating of 85%, ahead of Virgin Australia on 80% and well ahead of subsidiary Jetstar on 49%. The dual victories in April mark the first time this year Qantas has won both domestic categories and put Qantas in with a good chance of taking out both Annual Roy Morgan Customer Satisfaction Awards for 2019.

CORPORATES
ROY MORGAN LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, JETSTAR AIRLINES PTY LTD

Singapore Airlines best for international airline customer satisfaction

Original article by Roy Morgan
Market Research Update – Page: Online : 27-May-19

Singapore Airlines has won the Roy Morgan International Airlines Customer Satisfaction Award for April 2019, with a customer satisfaction rating of 89%. It is followed by Emirates (87%), Qatar Airways (85%) and Etihad Airways (83%). All four leading international airlines increased their customer satisfaction ratings in April compared to a year ago, with Qatar Airways showing the biggest increase (up by 6% points from a year ago). Emirates increased customer satisfaction by 3% points, Etihad Airways by 2% points and Singapore Airlines was up 1% point. Other big improvers amongst the leading international airlines include British Airways, which increased customer satisfaction by 9% points to 72%, and Thai Airways (up 4% points to 79%). Qantas is the leading Australian international airline with a customer satisfaction rating of 79%, just in front of main rival Virgin Australia on 76%, while Jetstar finished just outside the top 10 airlines in April.

CORPORATES
ROY MORGAN LIMITED, SINGAPORE AIRLINES LIMITED, EMIRATES AIRLINES, QATAR AIRWAYS, ETIHAD AIRWAYS, BRITISH AIRWAYS PLC, THAI AIRWAYS INTERNATIONAL PUBLIC COMPANY LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, JETSTAR AIRLINES PTY LTD

Qantas goes after slice of frequent buyers’ credit card spending

Original article by Patrick Hatch
The Sydney Morning Herald – Page: Online : 13-Feb-19

Qantas has launched a new Titanium credit card that will be offered solely to customers whose annual income exceeds $200,000. Qantas Loyalty CEO Olivia Worth notes that the airline’s top 1000 loyalty scheme members generate most of their frequent flyer points from expenditure on goods and services rather than flights. Qantas’s customer loyalty partners include Woolworths, AustralianSuper and Red Energy.

CORPORATES
QANTAS AIRWAYS LIMITED – ASX QAN, QANTAS FREQUENT FLYER LIMITED, WOOLWORTHS LIQUOR, AUSTRALIANSUPER PTY LTD, RED ENERGY PTY LTD

Qantas tells airports it won’t pay

Original article by Robyn Ironside
The Australian – Page: 8 : 4-Sep-18

The Productivity Commission has been told by Northern Territory Airports that Qantas is refusing to pay increased charges at Darwin and Alice Springs airports. The Northern Territory Airports claims Qantas has refused to pay a three per cent increase at Alice Springs that was imposed in 2015, and a 2.5 per cent increase at Darwin that was introduced in July 2017. Asked to respond to the Northern Territory Airports’ comments, a Qantas spokesperson said it refused to pay the increases because NT airport charges were already too high.

CORPORATES
AUSTRALIA. PRODUCTIVITY COMMISSION, NORTHERN TERRITORY AIRPORTS PTY LTD, QANTAS AIRWAYS LIMITED – ASX QAN

Qantas edges out Virgin Australia for customer satisfaction

Original article by Roy Morgan
Market Research Update – Page: Online : 27-Aug-18

Qantas has won Roy Morgan’s Domestic Airline Customer Satisfaction Award for July with a customer satisfaction rating of 84%, just ahead of key rival Virgin Australia on 83%. Regional airline REX on 77% edged out Qantaslink on 76% for third place. Qantas has also won the monthly customer satisfaction award for domestic business travel with a customer satisfaction rating of 79.4%, ahead of Virgin Australia on 78.8% and Jetstar on 58%. Roy Morgan CEO Michele Levine says the victories for Qantas in the monthly customer satisfaction award come as Australia is set to welcome a new Prime Minister who knows a thing or two about tourism. Scott Morrison is a former Managing Director of Tourism Australia.

CORPORATES
ROY MORGAN LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, REGIONAL EXPRESS AIRLINES, QANTASLINK, JETSTAR AIRLINES PTY LTD, AUSTRALIA. DEPT OF THE PRIME MINISTER AND CABINET, TOURISM AUSTRALIA PTY LTD