Singapore Airlines best for international airline customer satisfaction

Original article by Roy Morgan
Market Research Update – Page: Online : 27-Aug-18

Singapore Airlines has won Roy Morgan’s International Airlines Customer Satisfaction Award for July, with a customer satisfaction rating of 88%. It is followed by rivals Cathay Pacific and Emirates (both on 84%) and Air New Zealand (82%). Qantas is the leading Australian international airline, with a customer satisfaction rating of 80%, just in front of main rival Virgin Australia on 78%. Roy Morgan CEO Michele Levine says Singapore Airlines is on track to win its first Annual Roy Morgan International Airline Customer Satisfaction Award since 2015.

CORPORATES
ROY MORGAN LIMITED, SINGAPORE AIRLINES LIMITED, CATHAY PACIFIC AIRWAYS LIMITED, EMIRATES AIRLINES, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH

A new era in customer satisfaction for international airlines?

Original article by Roy Morgan Research
Market Research Update – Page: Online : 3-Aug-16

Roy Morgan Research has announced the June 2016 winners of its monthly Customer Satisfaction Awards in Australia. Emirates has won the award in the category of International Airlines, with a customer satisfaction rating of 89 per cent. Second-place getter Air New Zealand had a satisfaction rating of just over 87 per cent. Having won three months apiece so far this year, the two airlines have achieved the seeming impossible by holding Singapore Airlines – winner of the International Airline of the Year in 2012, 2013, 2014 and 2015 – at bay. Currently, Singapore Airlines sits in third position, less than a percentage point behind Air New Zealand.

CORPORATES
ROY MORGAN RESEARCH LIMITED, EMIRATES AIRLINES, AIR NEW ZEALAND LIMITED – ASX AIZ, SINGAPORE AIRLINES LIMITED

Low oil price helps airlines to forecast bumper $US29.3b profits

Original article by Jamie Freed
The Australian Financial Review – Page: 18 : 10-Jun-15

The International Air Transport Association forecasts that the global airline industry’s combined profit for 2015 will total $US29.3bn ($A38.4bn). This compares with a previous forecast of a $US25bn profit for the sector. Airlines in North America are expected to book a $US15.7bn profit, while Asia-Pacific airlines’ combined profit is expected to be $US5.1bn. Airlines have benefited from factors such as lower oil prices and bond yields.

CORPORATES
INTERNATIONAL AIR TRANSPORT ASSOCIATION, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH