BANKS AND BANKING – AUSTRALIA

Bendigo Bank customers are most satisfied of the largest banks

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Original article by Roy Morgan
Market Research Update – Page: Online : 7-May-18

New research from Roy Morgan shows that customer satisfaction with Australia’s banks in the six months to March 2018 was 80.9%, down from 81.0% in February. This level still represents a positive result when seen in the context of the long-term monthly average of 73.8% since 2001. Bendigo Bank retained the highest satisfaction rating among the 10 largest consumer banks with 87.5% (down slightly from 87.8% in February). BankWest showed the biggest improvement in satisfaction, up 0.9% to 84.6%, followed by ING (up 0.8% to 87.1%), St. George (up 0.7% to 84.6%) and ANZ (up 0.3% points to 78.7%).

CORPORATES
ROY MORGAN LIMITED, BENDIGO BANK, ING BANK (AUSTRALIA) LIMITED, ST GEORGE BANK LIMITED, BANK OF WESTERN AUSTRALIA LIMITED, BANK OF QUEENSLAND LIMITED – ASX BOQ, WESTPAC BANKING CORPORATION – ASX WBC, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ

The way Australians bank

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Original article by Roy Morgan
Market Research Update – Page: Online : 7-May-18

A Roy Morgan Single Source survey shows that ATMs remain the most used banking channel in Australia, with 83.4% of Australians aged 14+ using an ATM in the year to March (down 0.8%). Internet Banking is the second most used banking channel, with 54.2% using Internet Banking in the last 12 months (down 2.0%). The rapid increase in the use of mobile banking, with its higher satisfaction levels compared to branches, appears to have affected the number who use it compared to visiting a branch. Mobile banking usage is at 46.5% (up 3.1%), beating visiting a branch at 45.1% (down 3.5%). Phone Banking also saw an increase on 2017, with 24.1% of Australians aged 14+ using Phone Banking (up 1.6%).

CORPORATES
ROY MORGAN LIMITED

Banks lower now than during GFC: Costello

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Original article by James Thomson, Tom McIlroy
The Australian Financial Review – Page: 5 : 4-May-18

Corporate Australia is getting tarnished by the banking royal commission, according to former federal treasurer Peter Costello. He says the banks survived the global financial crisis so unscathed that they became complacent, while the likelihood that the federal government’s full company tax cuts package will be passed by the Senate is looking highly unlikely because of the royal commission. James Pearson, the head of the Australian Chamber of Commerce & Industry, says companies in other sectors should not have to miss out on tax cuts because of failings in the financial services sector.

CORPORATES
AUSTRALIAN CHAMBER OF COMMERCE AND INDUSTRY, AUSTRALIA. DEPT OF FINANCE, BUSINESS COUNCIL OF AUSTRALIA

NAB joins bank retreat from wealth

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Original article by James Eyers
The Australian Financial Review – Page: 1 & 20 : 4-May-18

National Australia Bank CEO Andrew Thorburn has refuted suggestions that its decision to sell the MLC wealth management unit has been prompted by the banking royal commission. However, he concedes that the commission’s revelations have meant that banks must change their approach to business. Thorburn also notes that the NAB is aware that it may not be able to sell MLC as a single unit if the commission decides that financial planners should no longer be able to work for businesses that manufacture investment and superannuation products.

CORPORATES
NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, MLC LIMITED, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, NIPPON LIFE INSURANCE COMPANY LIMITED, MACQUARIE GROUP LIMITED – ASX MQG, CLIME ASSET MANAGEMENT PTY LTD, ONEPATH AUSTRALIA LIMITED, ZURICH FINANCIAL SERVICES AG, COLONIAL FIRST STATE GLOBAL ASSET MANAGEMENT, BT INVESTMENT MANAGEMENT LIMITED – ASX BTT, JBWERE LIMITED, NABTRADE, GREAT WESTERN BANK, CLYDESDALE BANK PLC

CBA loses 12 million customer statements and keeps it secret

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Original article by
The Australian – Page: 1 & 4 : 3-May-18

The Commonwealth Bank of Australia has belatedly admitted that it misplaced data on the financial transactions of 19.8 million accounts. The data breach occurred in 2016, when a subcontractor lost tape drives that contained more than a decades’ worth of financial transactions. CBA has indicated that it notified regulators of the incident but decided that it did not need to inform customers of the breach.

CORPORATES
COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, BUZZFEED PTY LTD, AUSTRALIA. OFFICE OF THE AUSTRALIAN INFORMATION COMMISSIONER

Byres puts spotlight on incentives

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Original article by James Eyers, Jonathan Shapiro
The Australian Financial Review – Page: 15 & 18 : 3-May-18

Australian Prudential Regulation Authority chairman Wayne Byres has indicated that the structure of incentives in the financial services industry is currently a bigger concern for APRA than the level of remuneration. He notes that scandals in the sector have largely arisen when incentives have focused too much on growth and sales targets. Byres adds that although the general public’s trust in financial services providers has been tarnished by recent scandals in the sector, there is still a lot of trust in the underlying financial strength of such institutions.

CORPORATES
AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AMP LIMITED – ASX AMP, AUSTRALIA. DEPT OF THE TREASURY, UNIVERSITY OF NEW SOUTH WALES

CBA stung: pay cuts for executives

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Original article by Andrew White
The Australian – Page: 1 & 6 : 2-May-18

The Commonwealth Bank of Australia will implement all 35 recommendations of an independent panel that was commissioned to examine its governance, culture and accountability. CEO Matt Comyn says the bank has already made a number of changes since the report was commissioned by the Australian Prudential Regulation Authority in the wake of Austrac’s money-laundering investigation. Amongst other things, senior executives will not receive bonuses and some have agreed to a pay cut.

CORPORATES
COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY, AUSTRALIA. ATTORNEY-GENERAL’S DEPT. AUSTRALIAN TRANSACTION REPORTS AND ANALYSIS CENTRE, AMP LIMITED – ASX AMP, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, AUSTRALIA. DEPT OF THE TREASURY, RESERVE BANK OF AUSTRALIA

ATO targets 106 secret Credit Suisse accounts

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Original article by Neil Chenoweth
The Australian Financial Review – Page: 3 : 2-May-18

The financial affairs of Credit Suisse’s private clients in Australia are under scrutiny by the Australian Taxation Office. The ATO contacted 77 of the Swiss bank’s local private clients on 1 May, and it will target 106 such clients in total. The ATO has identified more than 5,000 cross-border transactions that are deemed to be suspicious, and which exceed $A900m in total. The Australian clients are believed to have been advised by Switzerland-based relationship managers, who are alleged to have provided advice on tax evasion schemes.

CORPORATES
CREDIT SUISSE AG, CREDIT SUISSE (AUSTRALIA) LIMITED, AUSTRALIAN TAXATION OFFICE, AUSTRALIA. DEPT OF FINANCE

Stress test reveals risk for Australian banks

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Original article by Samantha Bailey
The Australian – Page: 28 : 1-May-18

Fitch Ratings’ mortgage "stress test" of Australia’s major banks shows that they could be vulnerable if a sharp downturn in the housing market were accompanied by a decline in consumer spending and an increase in business lending losses. Fitch warns that a sharp rise in the unemployment rate could trigger a housing market slump, but the ratings agency concludes that the four major banks could withstand such a downturn provided that other key metrics were not affected.

CORPORATES
FITCH RATINGS LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ

APRA to unveil CBA report this week

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Original article by James Eyers
The Australian Financial Review – Page: 19 : 30-Apr-18

An independent panel has spent more than six months examining the Commonwealth Bank’s governance and culture on behalf of the Australian Prudential Regulation Authority. The panel, which consists of corporate director Jillian Broadbent, former Australian Competition & Consumer Commission chairman Graeme Samuel and former APRA chairman John Laker, is due to report its findings to APRA on 30 April, with APRA to make the findings public in the next few days. It is likely that the panel will be critical of a lack of emphasis on risk culture at the bank, and of its investments in risk systems.

CORPORATES
COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY, AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, AUSTRALIA. ATTORNEY-GENERAL’S DEPT. AUSTRALIAN TRANSACTION REPORTS AND ANALYSIS CENTRE