BANKS AND BANKING – AUSTRALIA

Credit card debt to take 138 years to pay

roymorgansocial Leave a comment

Original article by James Frost
The Australian Financial Review – Page: 9 : 23-Mar-18

Commonwealth Bank executive Clive van Horen has conceded that the bank erred in the case of problem gambler David Harris. Harris has told a public hearing of the banking royal commission how the bank had continued to give him credit cards and had extended his credit limit even though he had admitted to being a problem gambler. Van Horen told the commission that the bank has since tightened its rules in relation to giving credit to customers who appear to have gambling problems.

CORPORATES
COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY

Jobs cool RBA’s outlook on rates

roymorgansocial Leave a comment

Original article by David Rogers
The Australian – Page: 19 & 30 : 23-Mar-18

The Australian dollar fell in local trading on 22 March in response to data showing that the number of jobs created in February was below expectations at 17,500. Australia’s unemployment rate rose from 5.5 per cent to 5.6 per cent during the month, while the labour participation rate also increased. Economists suggest that the jobs data means the Reserve Bank is unlikely to increase official interest rates in the near-term. Meanwhile, the strength of the US economy has prompted the Federal Reserve to flag three interest rates rises in 2019, in addition to another two in 2018.

CORPORATES
RESERVE BANK OF AUSTRALIA, UNITED STATES. FEDERAL RESERVE BOARD, UBS HOLDINGS PTY LTD, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, CAPITAL ECONOMICS LIMITED

US Fed set to rise further above RBA

roymorgansocial Leave a comment

Original article by Vesna Poljak
The Australian Financial Review – Page: 1 & 32 : 23-Mar-18

The yield on US 10-year bonds has eased to 2.86 per cent in response to the Federal Reserve’s move to increase interest rates to 1.75 per cent. Kapstream Capital’s Steve Goldman expects the central bank to increase US rates to 2.5 per cent, adding that this is more likely to be in 2019 rather than 2018. The US federal funds rate is now higher than Australia’s cash rate for the first time since 2000. The interest rate differential is expected to widen, as the Federal Reserve has flagged further rate rises in 2018 and 2019. Most analysts do not expect the Reserve Bank to do so until at least the March 2019 quarter.

CORPORATES
UNITED STATES. FEDERAL RESERVE BOARD, RESERVE BANK OF AUSTRALIA, KAPSTREAM CAPITAL PTY LTD, NOMURA AUSTRALIA LIMITED, UBS GLOBAL ASSET MANAGEMENT (AUSTRALIA) LIMITED

CBA reels from credit card bungle

roymorgansocial Leave a comment

Original article by James Frost
The Australian Financial Review – Page: 1 & 4 : 20-Mar-18

The banking royal commission has been told that the Commonwealth Bank kept back certain information regarding its credit card plus product from the Australian Securities & Investments Commission. ANZ executive William Ranken has also told the royal commission that the bank did not examine the expenses of every prospective mortgage customer, but instead made use of the household expenditure measure benchmark.

CORPORATES
AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, COMMINSURE

Comyn pledges to fix commission problems

roymorgansocial Leave a comment

Original article by James Thomson
The Australian Financial Review – Page: 17 : 19-Mar-18

Incoming Commonwealth Bank of Australia CEO Matt Comyn has alerted staff in its retail division that the week beginning 19 March could be uncomfortable for them. He says that submissions made to the banking royal commission during the coming week may include examples of where the CBA treated customers poorly. Cormyn, who will take over from Ian Narev in April, has given a commitment to fix any problems that the royal commission may unearth.

CORPORATES
COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY

Mortgage customer satisfaction higher when deal directly with bank

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 19-Mar-18

A Roy Morgan Single Source survey, which was carried out in the six months to January 2018, has found that home loan customers’ satisfaction with banks when using a mortgage broker was only 77.3%. This compares to 80.3% when home loans were obtained in person at a branch. Even among more recent home loans (held for under six years) satisfaction with going directly into a branch was 81.7%, compared to 78.7% for mortgage brokers. Home loan customers of Bendigo Bank who obtained their loan in person at a branch had the highest satisfaction with 92.6%, followed by Bankwest (87.3%) and St George (86.8%). The best of the big four was NAB with 82.4%, followed by ANZ (79.7%). All of the largest banks, with the exception of Westpac, had higher satisfaction when going direct rather than using mortgage brokers. Meanwhile, satisfaction when using mortgage brokers was highest for St George with 85.6%, Bankwest (82.1%) and Suncorp Bank (82.0%). Each of the big four were below the market average (77.3%) for home loan customer satisfaction when using a mortgage broker, with the best of them being NAB (76.4%) and Westpac (75.7%).

CORPORATES
ROY MORGAN LIMITED, BENDIGO BANK, BANK OF WESTERN AUSTRALIA LIMITED, ST GEORGE BANK LIMITED, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, WESTPAC BANKING CORPORATION – ASX WBC, SUNCORP BANK

End is nigh for big four: Carnegie

roymorgansocial Leave a comment

Original article by Glenda Korporaal
The Australian – Page: 29 : 16-Mar-18

Maile Carnegie, the ANZ Bank’s group executive for digital banking, forecasts that the four major banks will no longer dominate the Australian market within 5-10 years, with banks opting to focus on certain segments of the market. She also forecasts a greater role for technology in delivering banking services, while banks that provide services that customers actually want will be the most successful in future.

CORPORATES
AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, GOOGLE AUSTRALIA PTY LTD, AMAZON.COM INCORPORATED, ALIBABA.COM CORPORATION, UBER AUSTRALIA PTY LTD, APPLE INCORPORATED

CBA executive was warned of possible BBSW investigation

roymorgansocial Leave a comment

Original article by Ben Butler, Michael Roddan
The Australian – Page: 19 & 23 : 9-Mar-18

The Federal Court has released documents filed by the Australian Securities & Investments Commission in its case against the Commonwealth Bank of Australia for allegedly manipulating the bank bill swap rate. The documents show that CBA executives and employees had discussed influencing the BBSW as far back as 2001. Amongst other things, CBA executive Paul Bennett told former treasurer Lyn Cobley in 2011 that "aggressive" behaviour in the BBSW market by a rival bank could attract regulatory scrutiny.

CORPORATES
COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, WESTPAC BANKING CORPORATION – ASX WBC, FEDERAL COURT OF AUSTRALIA, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, PIMCO AUSTRALIA PTY LTD, HSBC AUSTRALIA HOLDINGS PTY LTD

Bank advocacy highest among App users

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 1-Mar-18

A Roy Morgan Single Source survey has found that bank customers using an App on a mobile phone or tablet to deal with their bank are more likely to recommend them to a friend or colleague compared to those accessing their bank using other channels. In the 12 months to January 2018, 68.7% of customers who dealt with their bank using an App on a mobile phone or tablet said they were highly likely to recommend their bank to others. This is based on them scoring an 8, 9 or 10 on a possible 10-point likelihood scale. This level of advocacy is well above that of the more traditional method of dealing with banks – the branches – with 64.7% being high advocates. Internet banking using a website is currently the most common method for dealing with banks, but it is losing some ground to the use of Apps on mobile phones or tablets.

CORPORATES
ROY MORGAN LIMITED

Satisfaction with banks up again in January

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 28-Feb-18

New research from Roy Morgan shows that customer satisfaction with Australia’s banks in the six months to January 2018 was 81.2%, up from 80.8% in December. This is the best figure seen since June 2017, and it is now well above the long-term average of 73.8% calculated since 2001. The Commonwealth Bank again had the highest customer satisfaction rating of the big four in December (up 0.5 % at 80.1%), followed by NAB (up 0.5% to 79.1%). However, Bendigo Bank (88.4%) had the highest customer satisfaction rating among the 10 largest consumer banks, followed by Bank of Queensland (85.8%). Meanwhile, the mortgage customers of the smaller banks continue to have higher satisfaction ratings than the big four.

CORPORATES
ROY MORGAN LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, BENDIGO BANK, BANK OF QUEENSLAND LIMITED – ASX BOQ, ING BANK (AUSTRALIA) LIMITED, BANK OF WESTERN AUSTRALIA LIMITED, ST GEORGE BANK LIMITED, SUNCORP BANK