BANKS AND BANKING – AUSTRALIA

NAB & CBA lead business banking satisfaction but biggest increase over the last year is by ANZ

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Original article by Roy Morgan
Market Research Update – Page: Online : 10-Nov-21

New research from Roy Morgan shows that small business owner banking satisfaction for the four major banks was at 69.9% in the 12 months to September 2021, down 0.4% points from a year ago. Although virtually unchanged on a year ago, small business owner banking satisfaction for the four major banks is up 1.2% points from February 2020 (68.7%), prior to the onset of the COVID-19 pandemic. Satisfaction with National Australia Bank increased by 3.3% points from a year ago to 71.6%, and NAB now has the highest business owner banking satisfaction of the four major banks. Just behind NAB is the Commonwealth Bank, with a business owner banking satisfaction rating of 70.4%. However, the largest increase in satisfaction was achieved by the ANZ, up 5.1% points to 70.0%. Westpac is in fourth position with small business owner banking satisfaction of 66.9%. These are the latest findings from interviews with 2,443 small businesses owners in the 12 months to September 2021, as part of the Roy Morgan Business Owner Satisfaction Monitor regarding their level of satisfaction with the financial institution they deal with.

CORPORATES
ROA INTERNATIONAL, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, WESTPAC BANKING CORPORATION – ASX WBC

‘Disappointing’: Big four banks to skip financial crime inquiry

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Original article by Charlotte Grieve
The Sydney Morning Herald – Page: Online : 8-Nov-21

Labor Senator Deb O’Neill says it is "disappointing" that none of the big four banks have taken up an invitation to appear before a Senate inquiry into the effectiveness of Australia’s anti-money laundering regime. O’Neill was the instigator of the inquiry, which is looking at issues such as expanding the AML regime to cover professions such as lawyers and accountants, along with the effectiveness of the Australian Transaction Reports & Analysis Centre, which is the regulator of the AML regime. The big four banks – the Commonwealth Bank, Westpac, the ANZ and the National Australia Bank – will instead be represented at the inquiry by the Australian Banking Association.

CORPORATES
AUSTRALIAN LABOR PARTY, AUSTRALIA. ATTORNEY-GENERAL’S DEPT. AUSTRALIAN TRANSACTION REPORTS AND ANALYSIS CENTRE, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ

Judo kicks in first bank float in 25 years

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Original article by Aleks Vickovich, William McInnes
The Australian Financial Review – Page: 15 : 2-Nov-21

Judo Capital Holdings’ shares closed at $2.26 on 1 November, compared with an issue price of $2.10. The owner of Judo Bank now has a market capitalisation of $2.5bn, making it Australia’s 162nd-biggest listed company. CEO Joseph Healy says Judo has a unique banking business model, and he emphasises that it does not regard itself as a fintech. Judo is focused on lending to small and medium enterprises, and it boasts a loan book worth around $4.4bn.

CORPORATES
JUDO CAPITAL HOLDINGS LIMITED – ASX JDO, JUDO BANK PTY LTD

NAB facing criminal charges for failing to pay casuals entitlements

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Original article by Charlotte Grieve
The Sydney Morning Herald – Page: Online : 26-Oct-21

National Australia Bank has been accused of allegedly violating Victorian laws over its failure to pay long service leave entitlements to casual employees. Victoria’s recently established Wage Inspectorate has filed criminal charges against NAB, while the bank has filed a counter-claim in the Federal Court over the issue. NAB executive Susan Ferrier notes it does not provide casual workers with long service leave under enterprise agreements that have been in place for 20 years, while she says the NAB does not believe casual workers are not covered by state laws for long service leave.

CORPORATES
NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, FEDERAL COURT OF AUSTRALIA, VICTORIA. WAGES INSPECTORATE

NAB boosts staff to reduce crime risk

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Original article by Joyce Moullakis
The Australian – Page: 17 : 26-Oct-21

National Australia Bank has ramped up the number of employees who are managing financial risk in recent years. The bank employed more than 1,500 people in this area as at 31 August, compared with just 200 in 2018. In addition, NAB has advised that it spent $816.1m on improving its financial crime and fraud controls in the four years to June. CEO Ross McEwan also recently told a parliamentary economics committee that NAB is taking its obligations regarding compliance with anti-money laundering laws seriously.

CORPORATES
NATIONAL AUSTRALIA BANK LIMITED – ASX NAB

Answers sought on bank closures

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Original article by Patrick Commins
The Australian – Page: 4 : 22-Oct-21

Data from the Reserve Bank of Australia shows that the number of full-service bank branches in regional and remote areas fell by 10 per cent between 2017 and 2020. This equates to about 270 branch closures. The federal government has established a Regional Banking Task Force, which will examine the impact of bank branch closures on regional communities. The taskforce will include politicians and representatives from the banking sector.

CORPORATES
RESERVE BANK OF AUSTRALIA

Westpac takes $1.3b profit hit on write-downs

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Original article by James Eyers
The Australian Financial Review – Page: 15 & 20 : 13-Oct-21

Westpac has advised that a $965m writedown associated with its institutional banking division will reduce its profit for the second half of 2020-21 by $1.3bn. Westpac will also make further provision of $172m for customer remediation and potential legal action in the wake of the Hayne royal commission. Westpac’s common equity tier 1 capital ratio will be reduced by 15 basis points as a result of the writedowns. Meanwhile, the Commonwealth Bank has indicated that its own its remedial action plan has been completed, more than three years after entering into an enforceable undertaking with the prudential regulator.

CORPORATES
WESTPAC BANKING CORPORATION – ASX WBC, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA

CBA tops complaint list for third straight year

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Original article by Michael Read
The Australian Financial Review – Page: 6 : 12-Oct-21

Data from the Australian Financial Complaints Authority shows that it received a total of 67,613 complaints from customers of financial services providers in 2020-21. This follows a record 76,874 complaints in the previous financial year. About 25 per cent of all complaints were about the nation’s four major banks, with the Commonwealth Bank of Australia topping the list with 5,815 complaints. A CBA spokesman says the number of complaints it received fell by 11 per cent in 2020-21, while it resolved almost two-thirds of complaints without needing to refer them to the ACFA.

CORPORATES
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA

Fortescue, ANZ link to bribes tycoon

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Original article by Liam Walsh, Neil Chenoweth
The Australian Financial Review – Page: 1 & 2 : 6-Oct-21

The Pandora Papers have revealed that several prominent Australian companies have links to Chinese businessman Du Shuanghua, who had testified in 2010 that he had paid bribes to secure Australian iron ore. The documents released by the International Confederation of Investigative Journalists show that Fortescue Metals Group had sold iron ore to Bright Ruby Resources, a commodities trading hub that is controlled by Du. Fortescue has stated that it has a "zero tolerance" approach to bribery and corruption. The Pandora Papers also show that the ANZ Bank has been providing banking services to Bright Ruby Resources since 2013, via its office in Singapore. Du was not prosecuted for his role in the alleged bribery scandal that involved former Rio Tinto executive Wang Yong.

CORPORATES
FORTESCUE METALS GROUP LIMITED – ASX FMG, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, INTERNATIONAL CONSORTIUM OF INVESTIGATIVE JOURNALISTS, BRIGHT RUBY RESOURCES PTE LTD, RIO TINTO LIMITED – ASX RIO

ING home loan customers are the most satisfied with their bank, followed by Suncorp, Bendigo Bank and BankSA

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Original article by Roy Morgan
Market Research Update – Page: Online : 29-Sep-21

New financial data from Roy Morgan shows that ING has maintained its lead at the top of banking customer satisfaction ratings among home loan customers in mid-2021. ING’s satisfaction rating rose 2.6% points year-on-year to 91.3% in August 2021. ING was followed by Suncorp on 90.3% (up 3.9% points on a year ago), Bendigo Bank on 89.1% (up 0.1% points) and BankSA on 87.3% (up 11% points). The latest data covers the six months to August 2021; overall home loan customer satisfaction amongst Australia’s top 12 banks collectively was at 77.9% during this period. This represents a decrease of 0.5% points from a year ago when there was significant financial support being offered to hundreds of thousands of home loan customers in the form of deferred loans. CBA once again has the highest home loan customer satisfaction among the big four banks, with a rating of 78.7%. Average home loan customer satisfaction with the big four banks as a group is 75.9%. These latest banking satisfaction ratings come from the Roy Morgan Single Source survey, derived from in-depth interviews with over 50,000 Australians each year.

CORPORATES
ROY MORGAN LIMITED, ING BANK (AUSTRALIA) LIMITED, SUNCORP BANK, BENDIGO BANK, BANK OF SOUTH AUSTRALIA LIMITED