BANKS AND BANKING – SERVICE CHARGES – AUSTRALIA

Commonwealth Bank bows to ASIC pressure with $68m in fee refunds

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Original article by Angira Bharadwaj
The Australian Financial Review – Page: Online : 24-Dec-25

The Commonwealth Bank of Australia has belatedly agreed to provide a partial refund to low-income customers who were charged high fees despite being eligible for low or no-fee bank accounts. A report from the Australian Securities & Investments Commission in mid-2024 found that welfare recipients had paid $270m in "excessive" fees to the CBA since 2019. ASIC also found that Westpac, Bendigo Bank and the ANZ Bank had charged excessive fees, although they agreed to provide a refund to affected customers. CBA has now advised that it will provide $68m worth of ‘goodwill’ refunds to these customers in early February; it had already paid about $25m in refunds to Indigenous customers in response to the report.

CORPORATES
COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, asic use AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, WESTPAC BANKING CORPORATION – ASX WBC, BENDIGO BANK, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ

‘Do the right thing’: ASIC raises pressure on CBA over refund refusal

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Original article by Clancy Yeates
The Age – Page: Online : 30-Jul-25

The Commonwealth Bank of Australia is under scrutiny after advising that it will not provide refunds to low-income customers who had been charged high account fees. Westpac and the ANZ Bank have both agreed to provide such refunds to welfare recipients in the wake of an investigation by the Australian Securities & Investments Commission. However, the CBA contends that the fees in question were disclosed to customers and charged in accordance with its terms and conditions, although it subsequently indicated that it will consider making ‘goodwill payments’ to some affected customers. ASIC chairman Joe Longo has urged CBA to avoid taking a legalistic approach to the issue, arguing that other major banks are "doing the right thing".

CORPORATES
COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION

Watchdog probes fee theft from dead people: ANZ in more strife

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Original article by Joyce Moullakis, David Ross
The Australian – Page: 1 & 2 : 18-Dec-24

The ANZ Bank’s board is likely to face more pressure to address compliance issues in the wake of allegations that fees were deducted from the accounts of customers who had died. Sources have indicated that the Australian Securities & Investments Commission is considering enforcement action against ANZ’s retail banking arm in response to the scandal. Helen Bird from Swinburne University says it is "surprising and disappointing" that scandals of this nature are still occurring more than five years after AMP came under scrutiny by the Hayne royal commission for engaging in this conduct.

CORPORATES
AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, SWINBURNE UNIVERSITY OF TECHNOLOGY

Dead bank customers still charged fees

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Original article by James Eyers
The Australian Financial Review – Page: 17 : 3-Jul-24

The ANZ Bank says it has significantly increased the number of employees who manage deceased estates cases, after it was formally sanctioned for charging fees to customers who had passed away. The Banking Code Compliance Committee’s chairman Ian Govey says it generally only sanctions banks for the most serious and systemic breaches of the Banking Code of Practice, and ANZ’s non-compliance justified such action. ANZ has paid remediation of $3.2 million to 18,852 deceased estates since early 2024.

CORPORATES
AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, BANKING CODE COMPLIANCE COMMITTEE

Dodgy advice refunds hit $1.86bn

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Original article by Cliona O’Dowd
The Australian – Page: 17 : 6-Aug-21

The fee-for-no-service scandal has now cost six of Australia’s biggest financial institutions more than $1.6bn in total. New data from the Australian Securities & Investments Commission shows that the four major banks, Macquarie Group and AMP paid out an additional $620.9m during the first six months of 2021. They have also paid out $224.6m in total to customers who received non-compliant financial advice. It has also been alleged that about 2,000 of AMP’s customers had continued to be charged fees after the institution was informed that they had died.

CORPORATES
COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, MACQUARIE GROUP LIMITED – ASX MQG, AMP LIMITED – ASX AMP, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION

Bank stalled as ASIC demanded refunds

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Original article by Michael Roddan
The Australian – Page: 13 & 14 : 19-Dec-19

Court documents filed by the Australian Securities & Investments Commission show that National Australia Bank’s internal auditors had raised concerns about charging fees for services that were not provided in April 2016. NAB subsequently made a public admission about the practice, but ASIC executive Louise Macaulay told NAB in November 2017 that its customer remediation program was out of step with rival banks. ASIC subsequently rejected a number of proposed models for compensating NAB customers, while the bank continued to charge ongoing fees until February 2019.

CORPORATES
NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, FEDERAL COURT OF AUSTRALIA, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY

NAB to face legal pain over fee rort

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Original article by Michael Roddan
The Australian – Page: 13 & 14 : 18-Dec-19

National Australia Bank’s annual general meeting on 18 December will be overshadowed by allegations that it engaged in unconscionable conduct. The Australian Securities & Investments Commission has filed a statement of claim in which it outlines some 8,700 instances in which NAB is alleged to have charged fees for services that were not provided between December 2013 and February 2019. Amongst other things, ASIC also alleges that NAB failed to issue adequate product disclosure statements. NAB has indicated that it has already paid $37.8m in compensation to customers who were affected by the fee-for-no-service scandal.

CORPORATES
NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, WESTPAC BANKING CORPORATION – ASX WBC, AMP LIMITED – ASX AMP

ASIC sues ANZ over $50m unlawful customer fees

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Original article by Samantha Bailey
The Australian – Page: 24 : 26-Jul-19

The Australian Securities & Investments Commission has filed Federal Court action against the ANZ Bank, alleging that periodic payment fees that some 460,000 customers paid between August 2003 and February 2016 were unlawful. ASIC will contend that the bank failed to disclose the fact that the fees may have been illegal until January 2014, despite being made aware of the issue in mid-2011. Affected customers were not informed until September 2015, and ANZ did not begin compensating them until August 2016. ANZ has indicated that it will "vigorously defend" the civil lawsuit.

CORPORATES
AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, FEDERAL COURT OF AUSTRALIA

Westpac takes knife to transaction fees

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Original article by James Eyers
The Australian Financial Review – Page: 13 & 16 : 11-Oct-17

Westpac has revised its fees and charges for legacy products that pre-date online banking and reflect an era when most transactions were made in bank branches. Amongst other things, all personal transaction accounts will have a maximum account-keeping fee of $A5 a month, while Westpac will abolish transaction fees on all personal accounts. George Frazis, the head of consumer banking, says Westpac will make further changes to its fees and charges.

CORPORATES
WESTPAC BANKING CORPORATION – ASX WBC, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIA. HOUSE OF REPRESENTATIVES STANDING COMMITTEE ON ECONOMICS, AUSTRALIAN LABOR PARTY, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA

ANZ banks big win in class action fees battle

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Original article by Katie Walsh, Clancy Yeates
The Australian Financial Review – Page: 17 & 22 : 9-Apr-15

Law firm Maurice Blackburn may launch a High Court appeal against the Federal Court’s rejection of a class-action lawsuit against the ANZ Bank. The case centred on the question of whether bank fees were excessive, with more than 43,000 ANZ customers participating in the class action. Other major banks are subject to separate class actions over bank fees, with about 180,000 customers in all taking part

CORPORATES
AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, MAURICE BLACKBURN PTY LTD, FEDERAL COURT OF AUSTRALIA, HIGH COURT OF AUSTRALIA, IMF BENTHAM LIMITED – ASX IMF, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, JONES DAY, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, BABCOCK AND BROWN LIMITED, KING AND WOOD MALLESONS