COMPUTER SYSTEM FAILURES – AUSTRALIA

Westpac suffers online banking outage with customers shut out of accounts

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Original article by Martin Farrer
The Guardian Australia – Page: Online : 5-Dec-23

Westpac advised late on Monday evening that it was working to restore its mobile and online banking services following an outage that left customers unable to access their accounts. Westpac has attributed the outage which began at around 8pm to a ‘routine technology update’. Many people were unable to make payments via credit cards or mobile phone due to the outage, while others reported that they could log into Westpac’s platform but their accounts were missing. Some customers criticised Westpac for advising of the outage via social media rather than its website. Westpac had fully restored all affected services by 5.15am on Tuesday.

CORPORATES
WESTPAC BANKING CORPORATION – ASX WBC

Shake-up in offing after response to ASX outage

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Original article by Daniel Palmer
The Australian – Page: 13 & 18 : 22-Dec-16

The Australian Securities & Investments Commission has released its final report on a review of the ASX’s computer system failure on 19 September 2016. Amongst other things, ASIC has questioned the ASX’s decision to put the market on "enquire" mode rather than respond to a request from rival stock exchange operator Chi-X to shift it to "adjust" mode. ASX MD Dom­inic Stevens says ASIC’s recommendations are being considered and some actions have already been taken in response to the outage.

CORPORATES
ASX LIMITED – ASX ASX, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, CHI-X AUSTRALIA PTY LTD

Australia’s 2016 Census had ‘significant and obvious oversights,’ report finds

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Original article by Jennifer Dudley-Nicholson
News.com.au – Page: Online : 25-Nov-16

A Senate economics committee has released a report which criticises the Australian Bureau of Statistics and IT group IBM over their handling of the "digital first" 2016 Census, which was hit by a series of denial of service attacks. Amongst other things, the ABS’s decision to retain confidential personal information came under scrutiny, as well as the limited tender process for choosing a technology supplier for the Census. The committee’s recommendations include adopting an open tender system for work associated with the next Census.

CORPORATES
AUSTRALIAN BUREAU OF STATISTICS, IBM AUSTRALIA LIMITED

Census meltdown to cost $30m

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Original article by Rosie Lewis
The Australian – Page: 2 : 20-Oct-16

The shutdown of the Australian Bureau of Statistics’ census website on 9 August 2016 will cost up to $A30 million. Chief statistician David Kalisch has told the Senate estimates committee that $A20m has already been spent. He expects the ABS to spend another $A10m. IBM stated in a submission to the committee that the website was ready to be reactivated within three hours but the actions of other organisations extended the delay to 40 hours.

CORPORATES
AUSTRALIAN BUREAU OF STATISTICS, AUSTRALIAN SIGNALS DIRECTORATE, IBM AUSTRALIA LIMITED, NEXTGEN PTY LTD

Chi-X accuses ASX of freezing the market

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Original article by Vesna Poljak, Jessica Sier
The Australian Financial Review – Page: 13 & 18 : 22-Sep-16

ASX Limited has been accused of mismanaging an outage which occurred on 19 September 2016. The exchange operator put the market in "enquire" mode, thus preventing stockbrokers from cancelling their open orders on the ASX and executing them at rival exchange Chi-X Australia. John Fildes, the CEO of Chi-X, said the ASX should have put the market in "adjust" mode, which is less restrictive.

CORPORATES
ASX LIMITED – ASX ASX, CHI-X AUSTRALIA PTY LTD, TABB GROUP INCORPORATED, AUSTRALIA. DEPT OF THE TREASURY

IT system fault floors ASX

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Original article by Jessica Sier
The Australian Financial Review – Page: 1 & 2 : 20-Sep-16

Stock exchange operator ASX Limited has indicated that an "internal hardware failure" rather than a cyber attack was responsible for technical problems that curtailed sharemarket trading on 19 September 2016. The market opened later than usual and closed early, with just $A169m worth of shares in the top 200 stocks changing hands. The ASX has stressed that the problems were not related to the issues that disrupted trading for four hours in 2011.

CORPORATES
ASX LIMITED – ASX ASX, CADENCE CAPITAL LIMITED – ASX CDT, CITIGROUP PTY LTD, PEAK ASSET MANAGEMENT PTY LTD, BLOCK EVENT, CREDIT SUISSE (AUSTRALIA) LIMITED, IG MARKETS LIMITED, CHI-X AUSTRALIA PTY LTD, RIVKIN SECURITIES PTY LTD, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, AUSTRALIA. DEPT OF THE TREASURY

Census battle to convince millions

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Original article by Primrose Riordan
The Australian Financial Review – Page: 8 : 12-Aug-16

The Australian Bureau of Statistics’ census website was accessible again on 11 August 2016, after being shut down for 40 hours due to a denial of service attack. It is estimated that about 2.3 million households have completed the census form to date, but the Federal Government requires at least 10 million households to do so in order for the census to be "statistically significant". Prime Minister Malcolm Turnbull has blamed the ABS and IT giant IBM for the census website’s failure.

CORPORATES
AUSTRALIAN BUREAU OF STATISTICS, IBM AUSTRALIA LIMITED, AUSTRALIA. DEPT OF THE PRIME MINISTER AND CABINET, AUSTRALIA. DEPT OF THE TREASURY, AUSTRALIA. DEPT OF FOREIGN AFFAIRS AND TRADE, AUSTRALIAN LABOR PARTY

Fallout over meltdown tests Turnbull government

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Original article by Laura Tingle
The Australian Financial Review – Page: 3 : 11-Aug-16

The causes and implications of the crash of the Australian Bureau of Statistics’ census website on 9 August 2016 will be investigated by the Australian Signals Directorate. Prime Minister Malcolm Turnbull has assured Australians that the crash did not compromise the security of census data. For Opposition Leader Bill Shorten, it was "the worst-run census in Australian history."

CORPORATES
AUSTRALIAN BUREAU OF STATISTICS, AUSTRALIAN SIGNALS DIRECTORATE, AUSTRALIA. DEPT OF THE PRIME MINISTER AND CABINET, AUSTRALIAN LABOR PARTY, IBM AUSTRALIA LIMITED, REVOLUTION IT PTY LTD

Down for the count: census thrown into chaos

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Original article by Simone Fox Koob, Rosie Lewis
The Australian – Page: 1 & 4 : 10-Aug-16

Concerns about the Australian Bureau of Statistics’ management of personal information have been underscored by the failure of its website to cope with the nation’s inaugural digital-first census. Many people who tried to fill out their census form online on 9 August 2016 encountered server problems, with the website either not available or generating error messages. Some federal politicians have refused to put their name on the census form due to fears that such information will be retained for much longer than in the past.

CORPORATES
AUSTRALIAN BUREAU OF STATISTICS, AUSTRALIA. DEPT OF THE PRIME MINISTER AND CABINET, THE STATISTICAL SOCIETY OF AUSTRALIA INCORPORATED, AUSTRALIAN LABOR PARTY, AUSTRALIAN GREENS, NICK XENOPHON TEAM