CONSUMER BEHAVIOR – AUSTRALIA

Temu and Amazon have each gained close to a million shoppers in the last year, Shein has also gained over half a million shoppers

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Original article by Roy Morgan
Market Research Update – Page: Online : 10-Sep-25

New data from Roy Morgan reveals the staggering growth in the numbers of shoppers for online players Amazon, Temu and Shein. Some 8.8 million Australians bought at least once from Amazon over the year to June 2025 (up by 900,000 year-on-year, +11% growth), while 4.7 million bought from Temu (up by 900,000 year-on-year, +24% growth), and 2.6 million bought from Shein (up by 600,000 year-on-year, +27% growth). The rapid rise of these online disruptors is reshaping Australia’s retail landscape; several major retailers have experienced significant year-on-year declines in customer numbers, while others have exited the market entirely in the last year. Roy Morgan estimates that Temu had nearly $2.6 billion in annual sales in the 12 months to June (compared to an estimated $1.6 billion a year ago), while Shein had close to an estimated $1.3 billion in annual sales (compared to an estimated $1 billion a year ago).

CORPORATES
ROY MORGAN LIMITED, AMAZON.COM INCORPORATED, TEMU, SHEIN

Net Promoter Scores for electricity providers on the increase in 2025 after two years of decline

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Original article by Roy Morgan
Market Research Update – Page: Online : 30-Jul-25

New data from Roy Morgan shows that improvements in the Net Promoter Scores of electricity providers this year has correlated with a clear drop in switching behaviour. After reaching a peak of -7 in the year to March 2022, the NPS for electricity providers fell consistently over the next two years as surging electricity prices and cost of living concerns faced many Australians. The NPS of electricity providers hit a low of -13 in the year to June 2024. However, NPS have gradually turned around and have improved significantly so far this year, now at -8 in the latest figures to June 2025, indicating that Australians are now increasingly more likely to recommend electricity providers to their friends than they were a year ago. The data shows that 16% of Australian electricity customers switched providers in the year to June 2025; this is down from a high of 18% in December 2024, but still higher than the 14% switching recorded during 2021 and early 2022.

CORPORATES
ROY MORGAN LIMITED

The full picture: a decade of smoking in Australia

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Original article by Roy Morgan
Market Research Update – Page: Online : 9-Jul-25

The latest data from Roy Morgan shows that 17.4% of Australians aged 18+ smoke or vape; this includes 12.1% who smoke Factory Made Cigarettes (FMCs) or Roll-Your-Own (RYO) Cigarettes (8.4% FMC & 5.3% RYO) and 7.5% who vape. Overall, this is virtually unchanged over the last decade; in 2014, 17.7% smoked either FMC, RYO, pipe or cigars. However, since 2014, the composition of smoking/vaping has changed with both vaping and illicit tobacco more widespread. In 2018, when Roy Morgan first began asking people about their use of e-cigarettes, the incidence was less than 2%. Over the next few years, the incidence of vaping increased steadily to reach a high of 8.3% in the 12 months to December 2023 (and now at 7.5% in the 12 months to June 2025). Meanwhile, illicit tobacco usage was first measured by Roy Morgan in 2020 when the incidence was less than 2% (given this is self-reporting of an illegal activity, it is likely under-reported). Since then, the use of illicit tobacco has steadily increased to 4.8% of Australians 18+. Smoking illicit tobacco is included in the FMC/RYO incidence and, as such, is contributing to the continued smoking rates of FMC/RYO hovering just over 12%.

CORPORATES
ROY MORGAN LIMITED

Smoking increases among young Australians since vaping sales ban in 2024

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Original article by Roy Morgan
Market Research Update – Page: Online : 2-Jul-25

The latest data from Roy Morgan shows that the proportion of Australians aged 18+ smoking Factory Made Cigarettes (FMCs), Roll-Your-Own Cigarettes (RYO) or vaping bottomed at 16.8% (3.59 million) in the year to December 2024. Since then, the incidence of Australians smoking (or vaping) has increased to 17.1% (3.7 million), an increase of 0.3% points (+110,000). Driving the increase has been increased smoking rates of (FMCs), which has increased from 7.9% (1.67 million) to 8.3% (1.79 million), an increase of 0.4% points (+120,000). Meanwhile, legislation banning the sale of disposable single-use and non-therapeutic vapes in mid-2024 has had only a small impact on overall vaping rates, which are now at 7.5% of the population (1.61 million), down by only 0.2% points (-40,000) since the year to September 2024. Despite the legislation, 20.5% (510,000) of 18-24yr olds now vape, up from a low of 19% (470,000) in the year to September 2024; this is an increase of 1.5% points (+40,000) in less than a year.

CORPORATES
ROY MORGAN LIMITED

7.4 million Australians are now using Uber compared to around 4.2 million using taxis – a gap of over 3 million

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Original article by Roy Morgan
Market Research Update – Page: Online : 25-Jun-25

The latest data from Roy Morgan shows that more than 7.4 million Australians aged 14+ (32.3%) used Uber during the March quarter, while around 4.2 million (18.1%) used taxis; there was a gap of over 3 million Australians in favour of Uber for the first time. Usage of Uber has surged since the end of pandemic restrictions in the December 2022 quarter, increasing by 1.7 million (+29.8%). In comparison, usage of taxis has declined over the last two years, down by 212,000 (-4.8%) since the December 2022 quarter. Even more striking is a comparison between usage of the two services today compared to pre-pandemic levels in the September 2019 quarter. Usage of Uber has increased by over 2.1 million (+40.6%) since late 2019, while usage of taxis has dropped by over 630,000 (-13.3%). This data comes from Roy Morgan Single Source, Australia’s most comprehensive consumer survey, derived from in-depth interviews with over 65,000 Australians each year.

CORPORATES
ROY MORGAN LIMITED, UBER AUSTRALIA PTY LTD

Mother’s Day love: fewer Aussies spending more

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Original article by Roy Morgan
Market Research Update – Page: Online : 8-May-25

Australians are expected to spend $1bn on Mother’s Day this year, virtually unchanged from a year ago despite tighter household budgets. A survey by the Australian Retailers Association and Roy Morgan shows that 30 per cent of Australians will celebrate Mother’s Day in 2025, which equates to seven million people. This is 2.7 million fewer than in 2024, although the projected average spend is up from $102 last year to $141. Flowers will be the gift of choice for 37% of respondents, while 20 per cent will opt for food and beverages. Other popular gifts include gift vouchers (10%), personal care items (10%), clothing and shoes (9%), and house-related gifts such as homewares and gardening hardware (7%). This ARA-Roy Morgan Snap SMS survey was conducted with a nationwide cross-section of 3,115 Australians aged 18+ from 10-23 April.

CORPORATES
AUSTRALIAN RETAILERS ASSOCIATION, ROY MORGAN LIMITED

Mother’s Day love: fewer Aussies spending more

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Original article by
Australian Retailers Association – Page: Online : 7-May-25

A survey by the Australian Retailers Association and Roy Morgan has found that 30 per cent of Australians are set to celebrate Mother’s Day in 2025, which equates to seven million people. This is 2.7 million fewer people than in 2024, although the projected average spend is up from $102 last year to $141. In total, Australians are expected to spend $1 billion on Mother’s Day this year, which is virtually unchanged from a year ago despite tighter household budgets. Some 37% of respondents say flowers will be their gift of choice, while 20 per cent will opt for food and beverages. Other popular gifts include gift vouchers (10%), personal care items (10%), clothing and shoes (9%) and house-related gifts such as homewares and gardening hardware (7%). The ARA’s Fleur Brown says that special spending events like Mother’s Day help to keep the retail sector resilient.

CORPORATES
AUSTRALIAN RETAILERS ASSOCIATION, ROY MORGAN LIMITED

Climate crisis could kill off Australian music festivals, report warns

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Original article by Kelly Burke
The Guardian Australia – Page: Online : 30-Apr-25

Research has concluded that music festivals will no longer be viable unless they adapt to climate change. Green Music Australia interviewed 1,155 people who had attended live music events and music festivals in four states. About 33 per cent of respondents indicated that they now check weather forecasts before deciding to buy tickets to a live music event, while a similar proportion said they would avoid attending a music festival if the temperature was forecast to reach 35C. Catherine Strong from RMIT University says the research helps to explain the growing trend for music fans to delay purchasing tickets until the last minute. However, poor early ticket sales have forced some music festivals to be cancelled in recent years.

CORPORATES
GREEN MUSIC AUSTRALIA, RMIT UNIVERSITY

Australians’ overseas travel wanderlust continues to grow despite low levels of consumer confidence

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Original article by Roy Morgan
Market Research Update – Page: Online : 2-Apr-25

The latest Roy Morgan data shows that 23% of Australians plan to travel overseas in the next 12 months, up from 16% in October 2022 when final pandemic-era restrictions on travel were lifted. Travel intentions have bounced back since October 2022, despite low levels of consumer confidence. Australians embarked on 11.5 million overseas trips during the 2024 calendar year, rebounding to above 2019 pre-pandemic levels. Looking month-on-month, in January 2024, the number of trips were back to 2019 levels and by January 2025 trips were up 11% on January 2024. It is important to note that the growth in trips was largely driven by population growth, so on a ‘per capita basis’ overseas travel has not quite returned to pre-pandemic levels. Meanwhile, 57% of Australians are planning a domestic trip in the next 12 months (up from 52% a year ago).

CORPORATES
ROY MORGAN LIMITED

Private Health Insurance Switching: HCF, Bupa, and ahm see biggest customer growth

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Original article by Roy Morgan
Market Research Update – Page: Online : 25-Feb-25

Data from Roy Morgan shows that despite rising cost-of-living pressures, most Australians are maintaining private health insurance rather than opting out, but they are switching. As of December 2024, over half of Australians aged 14+ (57.2%) hold a private health insurance policy – equivalent to approximately 12.9 million people. This represents steady growth over the past five years, rising from 52.9% in December 2020 to 57.2% in December 2024. Some 6.8% of private health insurance policies were switched to another company in the year to December 2024, while 17.9% were renewed after approaching another company. In total, close to one in four (24.6%) people looked for a better health insurance policy deal, up from 22.3% in the previous year. HCF, Bupa and ahm have been the biggest winners from customer switching in the past 12 months, benefiting from their reputation for competitive pricing. In contrast, Medibank Private saw the largest customer loss due to switching.

CORPORATES
ROY MORGAN LIMITED, THE HOSPITAL CONTRIBUTIONS FUND OF AUSTRALIA LIMITED, BUPA AUSTRALIA PTY LTD, AHM HEALTH INSURANCE, MEDIBANK PRIVATE LIMITED – ASX MPL