Original article by Roy Morgan Research
Market Research Update – Page: Online : 24-Sep-15

A Roy Morgan Research Single Source survey shows that the satisfaction level of the personal customers of Australian banks was steady at 82.8 per cent in the six months to August 2015. The Commonwealth Bank had the highest customer satisfaction rating of the four major banks, at 82.6 per cent. However, National Australia Bank had the four major banks’ highest level of satisfaction among customers in the high-value quintile, at 77.5 per cent. The Commonwealth Bank had the highest satisfaction rating among customers in the lowest quintile (87.8 per cent).

CORPORATES
ROY MORGAN RESEARCH LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, TEACHERS MUTUAL BANK LIMITED

Original article by Roy Morgan Research
Market Research Update – Page: Online : 23-Jul-15

A Roy Morgan Research Single Source survey shows that the satisfaction level of the personal customers of Australia’s four major banks was 81.4 per cent in the six months to June 2015, which is 0.6 per cent higher than the previous corresponding period. The improvement was a result of a big increase in the satisfaction of their home loan customers (up 3.2 per cent). The customer satisfaction level of other customers remained on 81.6 per cent. National Australia Bank had the highest customer satisfaction rating of the four major banks, at 82.6 per cent, but the Commonwealth Bank was the top-rated bank in terms of main financial institution (at 84.2 per cent). Teachers Mutual Bank remained the best performing bank overall, with a customer satisfaction rating of 95.1 per cent.

CORPORATES
ROY MORGAN RESEARCH LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, TEACHERS MUTUAL BANK LIMITED

Original article by Roy Morgan Research
Market Research Update – Page: Online : 29-Jun-15

A Roy Morgan Research Consumer Banking Satisfaction Report shows that the satisfaction level of the personal customers of Australia’s banks rose by 0.1 per cent to 82.9 per cent in May 2015, equal to the 20-year high. The Commonwealth Bank had the highest customer satisfaction rating of the four major banks, at 82.5 per cent, but Westpac was the top-rated bank in terms of main financial institution (84.2 per cent). The survey also shows that the 70+ age group has the highest level of customer satisfaction at 88.8 per cent, while the 35-59 age group has the lowest level of satisfaction, at 80 per cent.

CORPORATES
ROY MORGAN RESEARCH LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, TEACHERS MUTUAL BANK LIMITED

Original article by Roy Morgan Research
Market Research Update – Page: Online : 4-Jun-15

A Roy Morgan Research Consumer Banking Satisfaction Report shows that the satisfaction level of the personal customers of Australia’s banks fell by 0.1 per cent in April 2015, to 82.8 per cent. It remains just below the 20-year high of 82.9 per cent. The Commonwealth Bank had the highest consumer satisfaction rating of the four major banks, at 82.2 per cent, but Westpac was the top-rated bank in terms of main financial institution (83.6 per cent). Meanwhile, the satisfaction rating of mutual banks rose by 3.3 per cent points to 92.2 per cent.

CORPORATES
ROY MORGAN RESEARCH LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, TEACHERS MUTUAL BANK LIMITED, MEMBERS EQUITY BANK PTY LTD, BENDIGO BANK