DECEDENTS’ ESTATES – AUSTRALIA

Watchdog probes fee theft from dead people: ANZ in more strife

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Original article by Joyce Moullakis, David Ross
The Australian – Page: 1 & 2 : 18-Dec-24

The ANZ Bank’s board is likely to face more pressure to address compliance issues in the wake of allegations that fees were deducted from the accounts of customers who had died. Sources have indicated that the Australian Securities & Investments Commission is considering enforcement action against ANZ’s retail banking arm in response to the scandal. Helen Bird from Swinburne University says it is "surprising and disappointing" that scandals of this nature are still occurring more than five years after AMP came under scrutiny by the Hayne royal commission for engaging in this conduct.

CORPORATES
AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, SWINBURNE UNIVERSITY OF TECHNOLOGY

Dead bank customers still charged fees

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Original article by James Eyers
The Australian Financial Review – Page: 17 : 3-Jul-24

The ANZ Bank says it has significantly increased the number of employees who manage deceased estates cases, after it was formally sanctioned for charging fees to customers who had passed away. The Banking Code Compliance Committee’s chairman Ian Govey says it generally only sanctions banks for the most serious and systemic breaches of the Banking Code of Practice, and ANZ’s non-compliance justified such action. ANZ has paid remediation of $3.2 million to 18,852 deceased estates since early 2024.

CORPORATES
AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, BANKING CODE COMPLIANCE COMMITTEE