Australian consumers unconvinced about online retail giant Amazon

Original article by Roy Morgan
Market Research Update – Page: Online : 18-Mar-20

New Roy Morgan research into online retailer Amazon shows that the shopping giant is well behind on several consumer indicators when compared to other major retail brands. Some 26% of Australians said ‘I’d consider shopping at Amazon’; this compares to 61% for Bunnings, 58% for Kmart, 56% for Big W, 51% for JB Hi-Fi and 35% for eBay. Meanwhile, only 14% said Amazon has good quality products; this compares to 47% for Bunnings, 25% for Kmart, 27% for Big W, 41% for JB Hi-Fi and 14% for online-only auction site eBay. It is worth noting in this context that unlike the others on this list, in addition to selling goods directly Amazon acts as a marketplace for other retailers, while eBay is purely a marketplace. These findings are from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with 1,000 Australians each week and over 50,000 each year.

CORPORATES
ROY MORGAN LIMITED, AMAZON.COM INCORPORATED, BUNNINGS GROUP LIMITED, KMART AUSTRALIA LIMITED, BIG W DISCOUNT STORES, JB HI-FI LIMITED – ASX JBH, EBAY AUSTRALIA AND NEW ZEALAND PTY LTD

Grocery delivery delay as online orders soar

Original article by Sue Mitchell
The Australian Financial Review – Page: 17 : 10-Mar-20

Online grocery sales rose 45 per cent year-on-year in the four weeks to 22 February, according to Nielsen Homescan data. The surge in demand has been attributed to the coronavirus crisis, with consumers wanting to secure supplies of products such as toilet paper and paper towels. Coles and Woolworths are struggling to keep up with online demand, and Coles is advising consumers to collect orders rather than have them delivered. It is also giving priority to the elderly, the sick and those with special needs.

CORPORATES
THE NIELSEN COMPANY (AUSTRALIA) PTY LTD, COLES GROUP LIMITED – ASX COL, WOOLWORTHS GROUP LIMITED – ASX WOW

Kogan launches Visa card and $300 credit offer

Original article by Sue Mitchell
The Australian Financial Review – Page: 17 : 3-Oct-19

Online retailer Kogan.com has partnered with Citigroup to launch a Visa-branded credit card. The Kogan Money card has no annual fee and a 55-day interest-free period, while cardholders will receive free membership of the Kogan First customer loyalty scheme. Kogan announced the alliance with Citigroup in November 2018, and flagged plans to launch a credit card during 2019. Kogan has previously diversified into products such as superannuation, home loans and mobile phones.

CORPORATES
KOGAN.COM LIMITED – ASX KGN, CITIGROUP PTY LTD, VISA INTERNATIONAL, UBS HOLDINGS PTY LTD

Recession – what recession? asks Amazon

Original article by Eli Greenblat
The Australian – Page: 19 : 6-Aug-19

Rocco Braeuniger, Amazon’s country manager for Australia, says he has not seen any indication that the retail sector is in the poor state that some retailers and media commentators have claimed. He was speaking at the launch of a new Amazon service called Launchpad, which aims to help start-ups and small businesses that want sell their products via Amazon. A spokesperson for David Jones’s parent company Woolworths Holdings recently claimed that the retail sector is in a recession.

CORPORATES
AMAZON.COM INCORPORATED, DAVID JONES LIMITED, WOOLWORTHS HOLDINGS LIMITED

1-in-10 Australians now buy home products online

Original article by Roy Morgan
Market Research Update – Page: Online : 29-Jul-19

A Roy Morgan Single Source survey shows that 10.4% of Australians aged 14+ bought home products online in an average three months during the year to March 2019; this is up 2.7% points since 2014. Meanwhile, some 4.9% of Australians now purchase homewares and manchester online, up 1.2% since 2014. The number of Australians who buy home decorations online has risen by 0.7% to 2.3%, followed by baby and nursery products (up 0.6% to 2.4%), and furniture (up 1% to 2.2%). Analysis shows that over two-thirds of Australia’s online home products buyers are women and particularly Millennial women aged in their 30s or 40s, while the average household income for online home products buyers is well over $120,000 per year.

CORPORATES
ROY MORGAN LIMITED

Online grocery shoppers are a small but lucrative market

Original article by Roy Morgan
Market Research Update – Page: Online : 15-Apr-19

New research from Roy Morgan shows that Australian grocery shoppers aged 14+ who bought groceries from Woolworths online in the year to December 2018 spent an average of $186 a week, compared to only $103 for those buying from Woolworths’ ‘bricks and mortar’ stores. The same trend is evident for Coles, with grocery shoppers spending $158 at Coles Online in an average week, compared with $97 on average for those shopping at a ‘bricks and mortar’ store. The huge difference in spending patterns between the online and ‘bricks and mortar’ stores is driven by women, who spend far more on average via the online outlet than via the physical store.

CORPORATES
ROY MORGAN LIMITED, COLES SUPERMARKETS AUSTRALIA PTY LTD, WOOLWORTHS SUPERMARKETS

Over 5 million Australians consider buying groceries online

Original article by Roy Morgan
Market Research Update – Page: Online : 26-Mar-19

A Roy Morgan Single Source survey has found that 31% of Australians aged 14+ (more than five million people) would consider buying groceries online in the next year, an increase of more than 800,000 in the last 12 months. The survey, which was carried out in the year to December 2018, also shows that 34% of both Coles and Woolworths shoppers would consider buying groceries online in the next year, compared with 26% of Aldi customers and 23% of IGA customers. Meanwhile, just 5% of Woolworths customers and 4% of Coles customers currently buy groceries online in an average month.

CORPORATES
ROY MORGAN LIMITED, COLES SUPERMARKETS AUSTRALIA PTY LTD, WOOLWORTHS SUPERMARKETS, ALDI STORES SUPERMARKETS PTY LTD, IGA

Kogan blames Apple for dive in global sales

Original article by Sue Mitchell
The Australian Financial Review – Page: 15 & 18 : 18-Jan-19

Kogan.com has reported revenue growth of 9.7 per cent for the first half of 2018-19. The listed e-commerce group’s private label and partner brand sales rose by 23.6 per cent and 92.8 per cent respectively, but sales of global brands fell by 47 per cent. Founder Ruslan Kogan notes that sales of Apple products fell sharply during the period, although sales of other global brand rose by 8.5 per cent. Kogan.com has also been affected by the federal government’s move to impose GST on goods purchased overseas that cost less than $1,000.

CORPORATES
KOGAN.COM LIMITED – ASX KGN, APPLE INCORPORATED, SAMSUNG ELECTRONICS COMPANY LIMITED, GOOGLE INCORPORATED, GARMIN LIMITED, AMAZON.COM INCORPORATED, BLOOMBERG LP, JB HI-FI LIMITED – ASX JBH, AUSTRALIA. DEPT OF JOBS AND SMALL BUSINESS, AUSTRALIA. DEPT OF THE TREASURY, AUSTRALIA. DEPT OF HOME AFFAIRS

Primed for retail action as Amazon slashes prices up to 70pc

Original article by Sue Mitchell
The Australian Financial Review – Page: 11 : 17-Jul-18

Amazon launched its first Prime Day promotion in Australia on 16 July, with the e-commerce giant cutting prices by up to 70 per cent. Amazon applied its biggest discounts to its own products, including its Echo Plus and Echo Dot speakers. Brands that Amazon reduced prices on included Lorna Jane, Nike, Tommy Hilfiger and Sony, while Myer, Kmart and Woolworths are among the Australian retailers that it undercut. Amazon’s Australian Prime Day will run for 36 hours; its first Prime Day was launched in the US in 2015.

CORPORATES
AMAZON.COM INCORPORATED, LORNA JANE PTY LTD, NIKE AUSTRALIA PTY LTD, TOMMY HILFIGER AUSTRALIA PTY LTD, SONY AUSTRALIA LIMITED, MYER HOLDINGS LIMITED – ASX MYR, KMART AUSTRALIA LIMITED, WOOLWORTHS GROUP LIMITED – ASX WOW, JB HI-FI LIMITED – ASX JBH, KOGAN.COM LIMITED – ASX KGN, CATCH-OF-THE-DAY.COM.AU, BABY BUNTING GROUP LIMITED – ASX BBN, DAVID JONES LIMITED, MINDSHARE, EUROMONITOR, EBAY AUSTRALIA AND NEW ZEALAND PTY LTD, TARGET AUSTRALIA PTY LTD

Customers win as Amazon, eBay face off

Original article by Chris Griffith
The Australian – Page: 3 : 19-Jun-18

E-commerce giant Amazon has advised that Australians who join its premium subscription service will receive free delivery on many items in just two business days. Amazon Prime will be officially launched in Australia on 19 June, and it will compete with the recently launched eBay Plus service. Australians will be able to take out a free trial subscription to both services, while Amazon and eBay are also offering a discounted annual subscription package for a limited time.

CORPORATES
AMAZON.COM INCORPORATED, EBAY AUSTRALIA AND NEW ZEALAND PTY LTD, EBAY INCORPORATED, MYER HOLDINGS LIMITED – ASX MYR, TARGET AUSTRALIA PTY LTD, CHEMIST WAREHOUSE