Original article by Andrew White
The Australian – Page: 23 : 6-Sep-16

Australia’s Financial Ombudsman Service received 34,095 complaints from consumers in 2015-16, compared with 31,895 in 2014-15. There was a large rise in complaints about insurance products and services, which comprised 31 per cent of all complaints. The FOS resolved some 32,871 complaints during 2015-16, which is five per cent lower than previously, and this has been attributed to the rise in the number of grievances submitted to the agency.

CORPORATES
FINANCIAL OMBUDSMAN SERVICE LIMITEDAUSTRALIA. OFFICE OF THE AUSTRALIAN SMALL BUSINESS AND FAMILY ENTERPRISE OMBUDSMANAUSTRALIA. DEPT OF FINANCEAUSTRALIAN LABOR PARTY