TELECOMMUNICATIONS – AUSTRALIA

TPG cutting customer service could derail iiNet purchase

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Original article by David Ramli
The Australian Financial Review – Page: 23 : 17-Mar-15

TPG Telecom’s proposed acquisition of iiNet for $A1.4 billion has triggered a rise in the share prices of both companies. Shareholders may be optimistic, but iiNet customers have expressed reservations about the merger’s impact on the ISP’s high level of customer service. TPG in contrast specialises in the provision of low-cost internet access

CORPORATES
IINET LIMITED – ASX IIN, TPG TELECOM LIMITED – ASX TPM, BDO GROUP PTY LTD, CITI PTY LTD

Streaming service Stan strikes deal for Telstra customers

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Original article by Max Mason
The Australian Financial Review – Page: 17 : 17-Mar-15

A Telstra spokesperson says the telco is holding talks with the video streaming joint venture of Fairfax Media and Nine Entertainment Company. The special promotional offer with Stan would be restricted to selected Telstra customers, although neither party has revealed details of the deal. Stan has also secured a deal with rival telco Vodafone, while Telstra owns 50 per cent of Foxtel, which in turn has its own streaming joint venture

CORPORATES
TELSTRA CORPORATION LIMITED – ASX TLS, FAIRFAX MEDIA LIMITED – ASX FXJ, NINE ENTERTAINMENT COMPANY HOLDINGS LIMITED – ASX NEC, STAN, VODAFONE AUSTRALIA LIMITED, FOXTEL MANAGEMENT PTY LTD, PRESTO ENTERTAINMENT PTY LTD, NETFLIX INCORPORATED, AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, SINGTEL OPTUS PTY LTD, SINGAPORE TELECOMMUNICATIONS LIMITED – ASX SGT, FETCHTV PTY LTD, IINET LIMITED – ASX IIN, M2 GROUP LIMITED – ASX MTU

To dial for: the Australian home phone service providers with the most satisfied customers

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 13-Mar-15

A Roy Morgan Single Source survey has found that 67 per cent of Australians aged 14+ who are home phone customers were satisfied with their provider in the six months to December 2014. This is one per cent lower than in the same period during 2013. Southern Phone’s customer satisfaction rating rose by six per cent to 91 per cent in the second half of 2014, ahead of Internode (85 per cent) and its parent company, iiNet (77 per cent)

CORPORATES
ROY MORGAN RESEARCH LIMITED, SOUTHERN PHONE COMPANY LIMITED, INTERNODE SYSTEMS PTY LTD, IINET LIMITED – ASX IIN, TPG TELECOM LIMITED – ASX TPM, SINGTEL OPTUS PTY LTD, IPRIMUS, TELSTRA CORPORATION LIMITED – ASX TLS, DODO AUSTRALIA PTY LTD

Roy Morgan announces the winners of the 2014 Telecommunications Customer Satisfaction Awards

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 19-Feb-15

Roy Morgan Research announced the winners of its 2014 Customer Satisfaction Awards for the telecommunications industry on 18 February 2015. Amaysim was named the Mobile Phone Service Provider of the Year for the second year running, while Internode won the award for Home Internet Service Provider of the Year for the fourth successive year. Southern Phone was named the Home Phone Provider of the Year and Apple won the award for Handset Provider of the Year

CORPORATES
ROY MORGAN RESEARCH LIMITED, AMAYSIM AUSTRALIA PTY LTD, INTERNODE SYSTEMS PTY LTD, SOUTHERN PHONE COMPANY LIMITED, APPLE INCORPORATED, IINET LIMITED – ASX IIN, TPG TELECOM LIMITED – ASX TPM

Telstra reshuffle likely as Thodey departs

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Original article by David Ramli
The Australian Financial Review – Page: 15 : 23-Feb-15

Analysts have suggested that senior executives at Telstra could leave the telco after being overlooked as the successor to CEO David Thodey. CFO Andy Penn will replace Thodey on 1 May 2015, but the telco has a number of senior executive who have the potential to be CEO, and there is speculation that some may leave to pursue CEO roles elsewhere. Meanwhile, Cynthia Whelan and Mark Hall are regarded as the most likely internal candidates to replace Penn as CFO

CORPORATES
TELSTRA CORPORATION LIMITED – ASX TLS, BANK OF AMERICA AUSTRALIA LIMITED, MERRILL LYNCH (AUSTRALIA) PTY LTD, IINET LIMITED – ASX IIN, TPG TELECOM LIMITED – ASX TPM, SINGTEL OPTUS PTY LTD, SINGAPORE TELECOMMUNICATIONS LIMITED – ASX SGT

Investors win with Telstra plan

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Original article by David Ramli
The Australian Financial Review – Page: 13 & 18 : 13-Feb-15

Telstra has posted a 2014-15 interim net profit of $A2.1bn, which is 21.7 per cent higher than previously. The telco boasted revenue of $A13bn for the half-year, while its mobile subscriber base rose by 366,000 to 16.4 million. Shareholders will receive an interim dividend of $A0.15 per share, although some market watchers had anticipated a higher payout. Telstra will also resume its dividend reinvestment plan, which has been dormant since 2008

CORPORATES
TELSTRA CORPORATION LIMITED – ASX TLS, SINGTEL OPTUS PTY LTD, SINGAPORE TELECOMMUNICATIONS LIMITED – ASX SGT, CREDIT SUISSE (AUSTRALIA) LIMITED, NIKKO ASSET MANAGEMENT GROUP

Eyes on prize as Telstra heads for $2b net profit

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Original article by David Ramli
The Australian Financial Review – Page: 21 : 11-Feb-15

Richard Eary of UBS forecasts that Telstra will post a 2014-15 interim net profit of $A2bn, an increase of 3.9 per cent. The telco is tipped to lift its half-year dividend to $A0.16, compared with $A0.15 for the second half of 2013-14. Eary also expects Telstra to have added about 200,000 mobile telephone customers in the half-year, increasing its subscriber base to 16.5 million

CORPORATES
TELSTRA CORPORATION LIMITED – ASX TLS, UBS HOLDINGS PTY LTD, CREDIT SUISSE (AUSTRALIA) LIMITED, SINGTEL OPTUS PTY LTD, SINGAPORE TELECOMMUNICATIONS LIMITED – ASX SGT, VODAFONE HUTCHISON AUSTRALIA PTY LTD

Telstra tipped to lift mobile market share

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Original article by Mitchell Bingemann
The Australian – Page: 17 : 27-Jan-15

Australian telcos Telstra and Singtel Optus now have access to more parts of the wireless frequency spectrum, enabling them to boost their 4G mobile telephony and internet offerings. The combined spending of $A2bn on the 700Mhz and 2.5Ghz bands will according to experts at Morgan Stanley trigger substantial growth in the number of subscribers using data plans for mobile devices such as tablet computers. Telstra in particular will benefit, and lift its market share to 54% during 2014-15. Users will experience more generous data allowances but few price falls

CORPORATES
TELSTRA CORPORATION LIMITED – ASX TLS, SINGAPORE TELECOMMUNICATIONS LIMITED – ASX SGT, SINGTEL OPTUS PTY LTD, MORGAN STANLEY AUSTRALIA LIMITED, VODAFONE HUTCHISON AUSTRALIA PTY LTD

Over a million Australians now use two mobile phones

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 22-Jan-15

A Roy Morgan Single Source survey has found that six per cent of Australians aged 14+ now use two separate mobile telephones. The survey, which was carried out in the year to November 2014, also shows that 53 per cent have a phone that is paid for by their place of work and one which they pay for themselves. Meanwhile, more than 50 per cent of Australians who use two mobile phones are signed up with two different telcos, while 58 per cent have a post-paid plan for both handsets

CORPORATES
ROY MORGAN RESEARCH LIMITED, TELSTRA CORPORATION LIMITED – ASX TLS, SINGTEL OPTUS PTY LTD, SINGAPORE TELECOMMUNICATIONS LIMITED – ASX SGT, VODAFONE AUSTRALIA LIMITED, LEBARA AUSTRALIA LIMITED, ALDI MOBILE, BOOST MOBILE

Fewer mobile owners use it for all work and no play

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 16-Jan-15

A Roy Morgan Single Source survey has found that just 7.4 per cent of Australians mobile phone owners aged 14+ used their phone "mainly for business" in the year to September 2014. This compares with about 10 per cent from 2010 to 2011. The proportion of people using their phone "about equally" for business and personal use remained steady until 2014, when there was a slight increase to 13.3%. Around three quarters of those who use their phone about equally for business and personal reasons are paying for it themselves, with only one in four paid for by employers

CORPORATES
ROY MORGAN RESEARCH LIMITED,{SPAC}TELSTRA CORPORATION LIMITED – ASX TLS,{SPAC}SINGTEL OPTUS PTY LTD,{SPAC}VIRGIN MOBILE (AUSTRALIA) PTY LTD,{SPAC}VODAFONE AUSTRALIA LIMITED