Banks should explain credit card fine print

Original article by Tom McIlroy
The Australian Financial Review – Page: 3 : 20-Aug-19

Research involving almost 400,000 Commonwealth Bank of Australia credit card users suggests that there are benefits to be had by being more transparent with customers. Harvard researchers found that CBA customers who were provided with more transparency about their credit cards spent 9.9 per cent more each month, and were much less likely to cancel their accounts. In announcing the results of their study, authors Ryan W. Buell and MoonSoo Choi called for more research into transparency and customer engagement.

CORPORATES
COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, HARVARD UNIVERSITY

Distrust is highest for Cricket a year after sandpaper gate

Original article by Roy Morgan
Market Research Update – Page: Online : 9-Aug-19

Australians’ distrust in Cricket is higher than any other sport a year after the ball-tampering scandal engulfed the Australian men’s cricket team and led to the suspensions of senior players. Joining Cricket with high levels of distrust are Rugby League/NRL, Aussie Rules/AFL, Horse Racing, Rugby Union, Soccer, Boxing, Tennis, Cycling and Greyhound Racing from research conducted in June 2019. Distrust in Cricket soared in the wake of ‘sandpaper gate’ and Cricket remains one of the leading sports with a negative Net Trust Score, according to the latest Roy Morgan Sports Net Trust Score survey. Although Cricket continues to have high distrust there is some good news. Women’s Cricket continues to provide a boost to the overall image of the sport, with higher trust than distrust. In addition the overall Net Trust Score for Cricket as well as for Rugby League/NRL, Aussie Rules/AFL, Soccer and Boxing have all improved compared to a year ago.

CORPORATES
ROY MORGAN LIMITED

ABC still most trusted, Facebook improves

Original article by Roy Morgan
Market Research Update – Page: Online : 23-Jul-19

The MEDIA Net Trust Survey, which was conducted by Roy Morgan in April, reveals that while Facebook – and Social Media generally – remains deeply distrusted in Australia, the ABC is still by far the nation’s most trusted media organisation. Some 44 per cent of Australians distrust social media, but only 7 per cent distrust the ABC. After the ABC, SBS is Australia’s second most trusted media owner, followed by Schwartz Media and Macquarie Media, as the only other media owners with a positive Net Trust Score. Roy Morgan CEO Michele Levine says the consistently strong NTS performance by the ABC demonstrates that ‘real news’ is significantly more trusted by Australians than the ‘fake news’ promulgated on social media.

CORPORATES
ROY MORGAN LIMITED, AUSTRALIAN BROADCASTING CORPORATION, FACEBOOK INCORPORATED, SCHWARTZ MEDIA PTY LTD, MACQUARIE MEDIA LIMITED – ASX MRN

Supermarkets, Pubs and Pokies – poles apart in Trust and Distrust

Original article by Roy Morgan
Market Research Update – Page: Online : 4-Jul-19

The latest research from the Roy Morgan Trust and Distrust Monitor shows that Retail and Supermarkets have the highest Net Trust Score (NTS). Gambling is at the other extreme, with a negative NTS – more Australians distrust gambling companies than trust them, while and Food and Beverage companies are in the middle. Banks remain in negative territory, on an annual basis, but the last quarter has shown signs of improvement.

CORPORATES
ROY MORGAN LIMITED

Cut taxes, not rates, says Comyn

Original article by Joyce Moullakis
The Australian – Page: 20 : 29-May-19

The Commonwealth Bank plans to invest some $5bn in it technology platforms over five years, to make them more secure and to improve their functionality. It is part of the bank’s strategy to regain customers’ trust in the wake of the Hayne royal commission. CEO Matt Comyn has also told a business lunch that the bank will close more branches over coming years but it is committed to retaining Australia’s largest branch network. He added that government policies such as tax cuts do more to stimulate the economy than official interest rate cuts.

CORPORATES
COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, RESERVE BANK OF AUSTRALIA, HERBERT SMITH FREEHILLS PTY LTD

AMP steps up bid to regain lost trust

Original article by Jonathan Shapiro
The Australian Financial Review – Page: 16 : 13-May-19

AMP CEO Francesco De Ferrari has told customers in an open letter that the wealth manager is making significant changes as it seeks to regain their trust. AMP’s reputation took a battering as a result of deficiencies in its operations that were exposed by the Hayne royal commission, with its share price falling from $5.20 to $2.45 during 2018. The letter, which has been reprinted as an advertisement in a number of newspapers, notes that AMP has made fundamental changes to its operations and has bolstered its internal processes.

CORPORATES
AMP LIMITED – ASX AMP, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY

AMP’s reputation hit harder than big banks

Original article by Jessica Gardner
The Australian Financial Review – Page: 16 : 16-Apr-19

The rankings of the four major banks and AMP have fallen sharply in the latest corporate reputation index, which is compiled by the Reputation Institute. AMP has fallen 18 places in the annual index, and now ranks last in the list of 60 companies. Oliver Freedman of the Reputation Institute notes that AMP’s corporate reputation has not improved since the Hayne royal commission exposed misconduct at the financial services group in 2018. He adds that AMP and the banks must work harder to restore their reputations.

CORPORATES
AMP LIMITED – ASX AMP, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, REPUTATION INSTITUTE PTY LTD, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, WOOLWORTHS GROUP LIMITED – ASX WOW

Federal Election 2019: ALP (52.5%) starts ahead of L-NP (47.5%) but wrong to say Labor has election won – Michele Levine, CEO Roy Morgan

Original article by Roy Morgan
Market Research Update – Page: Online : 12-Apr-19

Yesterday Prime Minister Scott Morrison called the Federal Election for May 18, and the last weekend’s Roy Morgan ‘face-to-face’ poll showed the ALP (52.5%) cf. L-NP (47.5%) with a winning lead as official campaigning begins. However, the example of the 1993 Liberal ‘unloseable’ Federal election showed that one mis-step can swing the result of the election, when Opposition Leader John Hewson ‘stumbled’ over the impact of the GST on birthday cakes and subsequently lost the election. Prime Minister Morrison’s appeal to ‘trust’ in his re-election campaign is ‘gutsy’, but the real key is for leaders not to allow ‘distrust’ to attach to their campaigns and leadership. It is ‘distrust’ that really drives many electors’ voting decisions. Of more concern for electors are the areas where they ‘distrust’ a party or leader. What are electors worried about? The ALP has significant ‘distrust’ issues with their relationship with the unions and the ALP’s many potential changes to the tax system. For the L-NP the uncertainties about the change of leadership of the L-NP are still generating ‘distrust’, and the ‘shenanigans’ that big business – including financial institutions – have been engaging in are seen as a bigger problem driving ‘distrust’ in the L-NP than Labor. View the full 9-minute video with Roy Morgan CEO Michele Levine explaining the key drivers for next month’s Federal Election at this link.

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ROY MORGAN LIMITED, AUSTRALIA. DEPT OF THE PRIME MINISTER AND CABINET, AUSTRALIAN LABOR PARTY, LIBERAL PARTY OF AUSTRALIA, NATIONAL PARTY OF AUSTRALIA

NAB, ANZ most at risk as Millennials switch

Original article by Patrick Durkin
The Australian Financial Review – Page: 18 : 25-Mar-19

Millennial Future has found that National Australia Bank and ANZ customers are most likely to change banks in the wake of the banking royal commission. NAB came in for a lot of criticism during the royal commission, while a February survey by Roy Morgan found that NAB was the least trusted bank brand in Australia. Millennial Future’s findings were based on a survey of over 1,200 bank customers between the ages of 19 and 36, although it found that bank and finance brands were still considered more trustworthy than media and insurance brands.

CORPORATES
MILLENNIAL FUTURE, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, ROY MORGAN LIMITED, WESTPAC BANKING CORPORATION – ASX WBC, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA

Morgan backs broker fee reform

Original article by Richard Gluyas
The Australian – Page: 17 & 18 : 4-Mar-19

David Morgan has stepped down as deputy chairman of Dutch bank NIBC after eight years. Morgan notes that the mortgage broking industry in the Netherlands had survived after commissions were replaced by borrower-paid fees, and he does not see why the same system, as recommended by the banking royal commission, should not work in Australia. Morgan, a former CEO of Westpac, does not believe that it will take the banks as long to regain trust as some have speculated.

CORPORATES
WESTPAC BANKING CORPORATION – ASX WBC, NIBC BANK NV, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, IOOF HOLDINGS LIMITED – ASX IFL, AMP LIMITED – ASX AMP, AUSTRALIA. DEPT OF THE TREASURY