Original article by Roy Morgan Research
Market Research Update – Page: Online : 14-Aug-14

A Roy Morgan Research Business Single Source survey has found that the overall satisfaction level of the business customers of Australia’s four major banks was 66.7 per cent in July 2014, which is 2.4 per cent higher than 12 months earlier. Westpac has the highest satisfaction rating at 71.4 per cent, ahead of National Australia Bank’s 67.1 per cent. However, smaller banks continue to outperform the "big four" in terms of business customer satisfaction, with Bendigo Bank recording a satisfaction rating of 82 per cent

CORPORATES
ROY MORGAN RESEARCH LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, BENDIGO AND ADELAIDE BANK LIMITED – ASX BEN