Original article by Roy Morgan Research
Market Research Update – Page: Online : 18-Jun-15

A Roy Morgan Business Single Source survey has found that the satisfaction level of Australian business banking customers rose by 0.2 per cent to 65.8 per cent in May 2015. However, it remains well below the peak of 69.6 per cent in November 2014. Westpac still has the highest customer satisfaction rating among business customers of the four major banks, at 68.2 per cent, ahead of National Australia Bank (64.9 per cent). Meanwhile, smaller banks continue to outperform the "big four", with Bendigo Bank boasting a business customer satisfaction rating of 81.1 per cent.

CORPORATES
ROY MORGAN RESEARCH LIMITED, WESTPAC BANKING CORPORATION – ASX WBC, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, BENDIGO BANK, SUNCORP BANK, MACQUARIE BANK LIMITED – ASX MBL