Original article by Roy Morgan Research
Market Research Update – Page: Online : 22-Jun-16

A Roy Morgan Research Single Source survey has found that the overall satisfaction level of the personal customers of Australia’s four major banks fell to 80.1 per cent in the six months to May 2016, compared with 80.2 per cent in April. The Commonwealth Bank continued to have the highest customer satisfaction rating of the four major banks, unchanged at 81.7 per cent, although it has fallen by 0.8 per cent over the last 12 months. Meanwhile, many smaller banks had higher customer satisfaction ratings than the "big four" in May, with Teachers Mutual boasting a satisfaction rating of 94.5 per cent.

CORPORATES
ROY MORGAN RESEARCH LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, TEACHERS MUTUAL BANK LIMITED, HERITAGE BANK LIMITED – ASX HBS, BANK AUSTRALIA, BEYOND BANK AUSTRALIA, ING DIRECT, BENDIGO BANK, BANK OF QUEENSLAND LIMITED – ASX BOQ