Original article by Roy Morgan Research
Market Research Update – Page: Online : 22-Jul-16

A Roy Morgan Research Single Source survey has found that the satisfaction level of the personal customers of Australia’s four major banks was 79.5 per cent in the six months to June 2016, compared with 80.1 per cent in May. The Commonwealth Bank continued to have the highest customer satisfaction rating of the four major banks, at 81.2 per cent, which is 0.5 per cent lower than previously. Meanwhile, the overall satisfaction rate of the big four banks’ home-loan customers was 76.9 per cent in June 2016, compared with a satisfaction rate of 80.2 per cent for their non-home loan customers.

CORPORATES
ROY MORGAN RESEARCH LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, TEACHERS MUTUAL BANK LIMITED, BANK AUSTRALIA, HERITAGE BANK LIMITED – ASX HBS