Original article by Roy Morgan Research
Market Research Update – Page: Online : 21-Feb-17

A Roy Morgan Single Source survey has found that satisfaction among Australians aged 14+ who are risk and life insurance policy holders was 67.4% in the year to December 2016, down from 68.8% in 2015. Less than one in four (23.9%) of risk and life policy holders were "very satisfied" with their insurance company. The survey also shows that satisfaction with risk insurance (covering income protection, disability, accident, trauma, etc) in 2016 was only 66.3%, the lowest of all insurance types and a little below the 68.7% for life insurance. Meanwhile, Allianz leads in customer satisfaction among the 13 largest risk and life insurers (75.7%), followed by Insuranceline (75.2%) and Asteron (74.4%).

CORPORATES
ROY MORGAN RESEARCH LIMITED, ALLIANZ AUSTRALIA LIMITED, INSURANCELINE HOLDINGS PTY LTD, ASTERON PTY LTD