Original article by Roy Morgan Research
Market Research Update – Page: Online : 11-Apr-17

A Roy Morgan Single Source survey has found that satisfaction with Australian banks overall was 81.9 per cent in the six months to February 2017, compared with 82.1% in January. Customer satisfaction had peaked at a 20-year high of 82.9% in 2015, and it remains well above the long-term average of 76.9% recorded since 2005. The Commonwealth Bank remains the best performer among the big four banks, with a satisfaction level of 81.7%, followed by National Australia Bank (80.1%). The average satisfaction level for the big four in February was 79.9% (down 0.2% for the month), compared to the mutual banks’ average of 90.3% (up 0.1%). The best performers among the mutual banks were Greater Bank (95.7%) and Teachers Mutual Bank (92.2%).

CORPORATES
ROY MORGAN RESEARCH LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, WESTPAC BANKING CORPORATION – ASX WBC, GREATER BANK LIMITED, TEACHERS MUTUAL BANK LIMITED, HERITAGE BANK LIMITED – ASX HBS