Bank testing AI to monitor mood of staff and customers

Original article by James Eyers
The Australian Financial Review – Page: 18 : 15-Nov-17

Artificial intelligence technology may be utilised by Westpac in a number of areas of its business, including the monitoring of employees’ performance and assessing the capacity of mortgage borrowers to repay their loans. The AI-based cameras are also being evaluated in terms of their ability to assess the mood of employees based on their facial expressions. Westpac is also developing AI-based applications in partnership with companies such as Onboard Informatics and Hyper Anna.

CORPORATES
WESTPAC BANKING CORPORATION – ASX WBCONBOARD INFORMATICSHYPER ANNAALIBABA GROUP HOLDING LIMITED

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