CBA charges dead customers for advice

Original article by James Frost
The Australian Financial Review – Page: 9 : 20-Apr-18

The Commonwealth Bank of Australia has apologised to the families of deceased customers who had continued to be charged fees for financial advice after their death. The banking royal commission has been told that four deceased customers of CBA subsidiary Count Financial had been charged fees, in one case for more than 10 years after their death. The inquiry has also been told that CBA had been made aware of a fees-for-no-service scandal at Count Financial in November 2012, but it did not inform ASIC until 2014.

CORPORATES
COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, COUNT FINANCIAL LIMITED, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, DELOITTE TOUCHE TOHMATSU LIMITED, AMP LIMITED – ASX AMP, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, WESTPAC BANKING CORPORATION – ASX WBC

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