Original article by Roy Morgan
Market Research Update – Page: Online : 16-Jul-18
Rockmans has won Roy Morgan’s Clothing Store Customer Satisfaction Award for May 2018, with a customer satisfaction rating of 91.9% (up 3.1% in the last 12 months). It is followed by Jeanswest on 91.3% (up 2.4%) and Sportsgirl on 90.1% (up 1.9%). The biggest improver over the last year is Just Jeans, which has improved its customer satisfaction by 8.3% to 89.1%, just ahead of another big improver, Katies (up 6.2% to 89%). Roy Morgan CEO Michele Levine notes that Roy Morgan’s recent surveys on "Trust" and "Distrust" have revealed that retailers consistently perform strongly as one of the most trusted industries in Australia.
ROY MORGAN LIMITED, ROCKMANS STORES LIMITED, JEANSWEST CORPORATION PTY LTD, SPORTSGIRL, JUST JEANS PTY LTD, KATIES FASHIONS (AUSTRALIA) PTY LTD