Banks receive the most gripes at new complaints authority

Original article by Elouise Fowler
The Australian Financial Review – Page: 18 : 6-Dec-18

The Australian Financial Complaints Authority has received some 6,522 complaints from consumers and small business owners since it was established on 1 November. Banks were the source of 2,367 complaints during AFCA’s first month of operation, ahead of insurers with 1,159 complaints. AFCA replaced the Financial Ombudsman Service, the Credit & Investment Ombudsman and the Superannuation Complaints Tribunal.

CORPORATES
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY, FINANCIAL OMBUDSMAN SERVICE LIMITED, CREDIT AND INVESTMENT OMBUDSMAN, AUSTRALIA. SUPERANNUATION COMPLAINTS TRIBUNAL

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