Original article by Michael Roddan
The Australian – Page: 20 : 16-May-19
The Australian Securities & Investments Commission aims to increase the financial services industry’s accountability with regard to the handling of customers’ complaint. It will rank banks, insurers and superannuation funds on their performance on this issue, with the first data expected to be released by mid-2021. The move to increase the sector’s transparency has been welcomed by David Locke, the CEO of the Australia Financial Complaints Authority; it has received around 6,000 complaints per month since it was established in late 2018.
AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, AMP LIMITED – ASX AMP, AUSTRALIA. DEPT OF THE TREASURY, AUSTRALIAN CONSUMERS’ ASSOCIATION