Telcos cop fewer complaints but take longer to solve them

Original article by Supratim Adhikari
The Australian – Page: 20 : 25-Sep-19

Data from the Telecommunications Industry Ombudsman shows that it received 132,387 complaints about telephone and internet services in 2018-19, which is 21.1 per cent lower than previously. The figures also show that just 47 per cent of escalated complaints were not resolved within 60 days, compared with 77 per cent in 2017-18. Meanwhile, 32.6 per cent of complaints received by the TIO were about fixed-line broadband services, while 30.3 per cent concerned mobile phone services.

CORPORATES
TELECOMMUNICATIONS INDUSTRY OMBUDSMAN LIMITED, TELSTRA CORPORATION LIMITED – ASX TLS

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