Could Mitre 10 derail Bunnings’ remarkable run of Hardware Store satisfaction awards?

Original article by Roy Morgan
Market Research Update – Page: Online : 11-Dec-19

Bunnings is the winner of Roy Morgan’s Hardware Store of the Month Award for October 2019, with a customer satisfaction rating of 91%. Bunnings has won 23 straight monthly satisfaction awards, but second-placed Mitre 10 could potentially stop it from claiming a full two years as ratings leader. Mitre 10 had a customer satisfaction of 90% in October, followed by Home Timber & Hardware (86%). The customer satisfaction ratings are drawn from the Roy Morgan Single Source survey, in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, BUNNINGS GROUP LIMITED, MITRE 10 LIMITED, HOME TIMBER AND HARDWARE

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