Original article by Alison Xiao
abc.net au – Page: Online : 5-May-20
Slater & Gordon has announced plans for a class action against travel providers over the treatment of customers during the COVID-19 pandemic. Andrew Paull from Slater & Gordon claims travel providers have pressured customers into accepting limited travel vouchers as a result of cancellations caused by the pandemic, when in fact customers were entitled for a full cash refund. The Australian Competition & Consumer Commission has received over 6,000 complaints from customers of travel companies regarding cancellation fees and refund policies.
SLATER AND GORDON LIMITED – ASX SGH, AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, FLIGHT CENTRE TRAVEL GROUP LIMITED – ASX FLT