Credit cards, home loans lead bank disputes lodged with ombudsman

Original article by David Ross
The Australian – Page: Online : 5-Jul-21

Preliminary data from the Australian Financial Complaints Authority shows that it handled fewer disputes with financial services providers in 2020-21. The AFCA received more than 70,000 complaints during the financial year, compared with 80,500 in 2019-20. Credit cards accounted for 14 per cent of disputes in the last financial year, ahead of home loans (nine per cent) and personal transaction accounts (eight per cent). The AFCA also received 8,303 coronavirus-related complaints in 2020-21, compared with 5,013 in the last four months of 2019-20.


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s