Original article by David Ross
The Australian – Page: Online : 5-Jul-21
Preliminary data from the Australian Financial Complaints Authority shows that it handled fewer disputes with financial services providers in 2020-21. The AFCA received more than 70,000 complaints during the financial year, compared with 80,500 in 2019-20. Credit cards accounted for 14 per cent of disputes in the last financial year, ahead of home loans (nine per cent) and personal transaction accounts (eight per cent). The AFCA also received 8,303 coronavirus-related complaints in 2020-21, compared with 5,013 in the last four months of 2019-20.
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY