Original article by Simon Benson, Joseph Lam, Jess Malcolm
The Australian – Page: 1 & 5 : 9-Nov-23

Communications Minister Michelle Rowland says Optus should have been upfront with its customers regarding the network outage that caused nationwide chaos on Wednesday. The Optus network went offline at about 4am, but the telco did not issue its first statement online until 6.45am and CEO Kelly Bayer Rosmarin did not make any public statements until 10.30am. Optus’s mobile network, internet and landline services were not fully restored until about 6pm. Bayer Rosmarin says the outage was caused by a "vey technical network engineering issue" and Optus technicians have yet to determine its cause; however, she has emphasised that it was not due to a botched network upgrade.

CORPORATES
SINGTEL OPTUS PTY LTD, AUSTRALIA. DEPT OF INFRASTRUCTURE, TRANSPORT, REGIONAL DEVELOPMENT, COMMUNICATIONS AND THE ARTS