Original article by Elias Visontay
The Guardian Australia – Page: Online : 19-Dec-23

Consumer advocate group Choice has used a submission to the federal government’s aviation green paper to call for increased protection for airline passengers, including compensation for delayed or cancelled flights. Choice has also released the findings of its research on the performance of Australia’s airlines. It found that 40 per cent of respondents had a flight cancelled or delayed in the year to October 2023; 63 per cent stated that they will given no reason for the flight’s failure to depart on schedule. Meanwhile, 20 per cent had to wait at least six months for a refund, and just 47 per cent received a refund within a month.

CORPORATES
AUSTRALIAN CONSUMERS’ ASSOCIATION